Enable job alerts via email!
Repairs Advisor - Contact Centre
Gilmartins
Greater London
On-site
GBP 22,000 - 30,000
Full time
Boost your interview chances
Create a job specific, tailored resume for higher success rate.
Job summary
Ein etabliertes Unternehmen sucht engagierte Call Handlers, die als Repairs Advisors in einem dynamischen und schnellen Umfeld arbeiten möchten. Diese spannende Rolle bietet die Möglichkeit, in einem Kundenservice-Team zu arbeiten, das sich der Bereitstellung erstklassiger Dienstleistungen für Mieter und Kunden widmet. In dieser Vollzeitstelle im Büro sind Sie für die Annahme von Anrufen, die Protokollierung von Reparaturfehlern und die Terminvereinbarung zuständig. Das Unternehmen bietet nicht nur einen großartigen Arbeitsplatz, sondern auch hervorragende Entwicklungsmöglichkeiten und zahlreiche Vorteile, um die Mitarbeiter zu unterstützen und zu motivieren. Wenn Sie eine Leidenschaft für Kundenservice haben, ist dies die perfekte Gelegenheit für Sie.
Benefits
Qualifications
- Mindestens 1 Jahr Erfahrung im Kundenservice und Call Handling.
- Ausgezeichnete Kommunikations- und Multitaskingfähigkeiten.
Responsibilities
- Entgegennahme von Anrufen von Mietern und Kunden.
- Fehlerprotokollierung im hauseigenen Verwaltungssystem.
Skills
Tools
Job description
We are recruiting inbound Call Handlers to work as Repairs Advisors in our Head Office in Houghton Regis.
Working in social housing reactive repairs is interesting, rewarding, varied and fast-paced.
Our people are committed to providing the very best customer care and service to our clients. In return, we provide a great working environment, job satisfaction and opportunities for career progression.
Previous experience in a Contact / Call Centre is required.
Our ideal person will have a background in property maintenance or knowledge of home DIY.
We have fantastic opportunities to join our Inbound Customer Support Centre team to deliver exceptional service to our customers.
This is a full-time office-based (not remote working) position.
Our hours of work are 8am to 5pm Monday to Friday and this role requires working until 6pm and 1 Saturday or Sunday each month. Extra hours are paid at standard rate in addition to salary.
- Taking inbound calls from tenants and clients (housing associations or councils)
- Using questioning, ensure property repair fault is logged correctly on our in-house housing management system
- Contacting tenants to book appointments
- 1 year experience in a similar role involving customer service call handling
- Excellent communication and listening skills
- Ability to multi-task to manage a demanding workload in a fast-paced environment
- Excellent telephone manner and administration skills
- Excellent career development opportunities
- Employee Assistance
- Free group Personal Trainer sessions after work every Thursday
- Hamper at Christmas
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
job faster
