Repairs Administrator

Settle; High Wycombe; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Salary £30,571 per annum

25 days holiday (+ service)

Generous pension scheme

Health cash plan

Hybrid working

Job summary

SettleParadigm are recruiting two Repairs Administrators to provide efficient administrative support across our repairs service. You will maintain records, support case management and ensure residents receive timely updates on repairs.

Collaborate with Repairs Co-ordinators, Contractors and operational teams to manage repair orders and documentation. The role involves performance reporting, data quality and compliance activities, ensuring a responsive, well-organised and resident‑focused repairs

Qualifications

• Experience working in an administrative, customer service, housing, repairs or maintenance environment.
• Experience handling customer enquiries, appointments or work orders.
• Experience liaising with colleagues, contractors or operatives.
• Experience managing a varied workload and meeting deadlines.
• Experience maintaining accurate records and using IT systems for administration or case management.

Responsibilities

• Provide administrative support across the repairs service.
• Create and maintain accurate records within housing management and repairs systems.
• Process repair orders, follow‑on works and associated documentation.
• Update repair records following operative and contractor feedback.
• Ensure all repair information is recorded promptly and accurately.
• Respond to resident enquiries relating to repairs and appointments.
• Provide routine updates to residents on behalf of operational teams.
• Assist residents with appointment confirmations, rearrangements and enquiries.
• Ensure all communication is professional, accurate and customer‑focused.
• Support Repairs Co‑ ordinators with administration of complex repair cases.
• Maintain case files and ensure documentation is complete and up to date.
• Assist with complaint responses by gathering information and supporting case tracking.
• Monitor action logs and follow up outstanding administrative actions.
• Raise purchase orders in line with procedures.
• Process invoices and supporting documentation.
• Maintain contractor records and information systems.
• Support administration of contractor performance information.
• Produce routine reports and performance information.
• Monitor outstanding actions and highlight overdue tasks.

Skills

Attention to detail

Customer service

Organisational skills

Microsoft Office

Education

Level 2/3 qualification

Tools

Housing/ repairs systems

Job description

Salary: £30,571 plus excellent benefits Location: Wooburn Green, High Wycombe Hybrid working: Two days per week in the office, three days per week working from home Contract: Permanent Hours: 37 per week

Are you looking to join a growing, values-led organisation with a clear social purpose?

At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.

Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve

If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.

About The Role

We are looking for two Repairs Administrators to provide efficient administrative support across our repairs service. You will play a key role in maintaining accurate records, supporting case management, processing documentation and ensuring residents receive clear and timely updates about their repairs.

You will work closely with Repairs Co‑ordinators, Contract Co‑ordinators, operational teams and contractors to ensure repair orders, follow‑on works and case files are managed effectively. You will also support performance reporting, data quality and compliance activities, helping us deliver a responsive, well‑organised and resident‑focused repairs service.

Key Responsibilities

Repairs administration

• Provide administrative support across the repairs service
• Create and maintain accurate records within housing management and repairs systems
• Process repair orders, follow‑on works and associated documentation
• Update repair records following operative and contractor feedback
• Ensure all repair information is recorded promptly and accurately

Customer support

• Respond to resident enquiries relating to repairs and appointments
• Provide routine updates to residents on behalf of operational teams
• Assist residents with appointment confirmations, rearrangements and enquiries
• Ensure all communication is professional, accurate and customer‑focused

Case and complaint support

• Support Repairs Co‑ordinators with administration of complex repair cases
• Maintain case files and ensure documentation is complete and up to date
• Assist with complaint responses by gathering information and supporting case tracking
• Monitor action logs and follow up outstanding administrative actions

Contractor administration

• Support Contract Co‑ordinators with contractor administration processes
• Raise purchase orders in line with procedures
• Process invoices and supporting documentation
• Maintain contractor records and information systems
• Support administration of contractor performance information

Performance and data management

• Produce routine reports and performance information
• Monitor outstanding actions and highlight overdue tasks
• Support data validation to ensure reporting accuracyAssist with service audits and information requests

Compliance and governance

• Maintain records in accordance with data protection requirements
• Maintain document management systems and filing structures
• Support compliance monitoring through accurate record keeping
• Ensure documentation is stored and retained in line with organisational requirements

Team support

• Provide administrative support for meetings, performance reviews and operational activities
• Coordinate correspondence and team communications
• Support service improvement initiatives
• Assist colleagues during periods of high demand

Experience

About you

• Experience working in an administrative, customer service, housing, repairs or maintenance environment
• Experience handling customer enquiries, appointments or work orders
• Experience liaising with colleagues, contractors or operatives
• Experience managing a varied workload and meeting deadlines
• Experience maintaining accurate records and using IT systems for administration or case management

Knowledge

• Understanding of customer service principles and the importance of keeping residents informed
• Basic understanding of responsive repairs, appointments or scheduling
• Awareness of data protection and confidentiality requirements
• Awareness of health and safety, safeguarding, damp and mould, complaints or disrepair matters
• Awareness of service performance measures such as overdue jobs, completion times and right‑first‑time delivery

Skills

• Strong attention to detail
• Good communication skills with a customer‑focused approach
• Good organisational skills and ability to prioritise tasks
• Ability to work collaboratively with repairs, customer service and contractor teams
• Confident using Microsoft Office, Outlook and relevant housing or repairs systems
• Ability to identify missing information, follow up actions and elevate issues

Other

• Able to follow procedures and use initiative
• A flexible and supportive team player
• Level 2 or Level 3 qualification in business administration, customer service, housing or related discipline, or equivalent experience
• Willingness to undertake relevant training and development

Benefits

At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.

• Annual salary: £30,571 per annum
• 25 days holiday, increasing with service, plus Christmas closure and buy options
• Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
• Family-friendly leave: Enhanced maternity, paternity, and adoption leave
• Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
• Life cover and income protection
• Flexible working – hybrid options, modern offices, free parking & EV charging

And that’s just the beginning!

• Mental Health First Aiders available to support
• Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
• Funded training, qualifications & apprenticeships
• 3 paid volunteering days in the local communities
• Peer-recognition rewards platform
• Paid professional subscription (one per year)

Working Hours

• 37 hours
• Monday - Thursday 09:00 - 17:30
• Friday 09:00 - 17:00

Our Commitment

We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

Closing Date: 17th September, 2026.

We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.