Repair Technician - Samsung Experience Store

Partner Retail Services; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in retail services is seeking passionate individuals for their Samsung Experience Store in London. The role involves providing exceptional customer service, fixing tech issues, and ensuring customer satisfaction. Training is provided, making it ideal for tech enthusiasts eager to grow in a dynamic environment.

Benefits

Samsung Discount Portal

Colleague Reward Programme

Qualifications

• Exceptional customer service skills in a retail environment.
• Ability to prioritize tasks for a great customer journey.
• Knowledge of software and hardware repairs.

Responsibilities

• Provide exceptional customer service and tech solutions.
• Assist in software and hardware repairs.
• Promote the benefits of change to customers.

Skills

Customer Service

Communication

Problem Solving

Technical Knowledge

Job description

Location: Samsung Experience Store- London, Stratford

Salary: £13.21ph
Enhanced opportunity - £15.21ph

Bonus: 20% potential

Hours: 40HR

*Training provided*

What can you expect in return for working for us?

At the heart of everything we do, are our people and as such we try to ensure PRS is the best place possible to work. This includes an engagement survey to ensure we are always listening to our colleagues, access to an amazing Samsung Discount Portal allowing colleagues to purchase significantly discounted Samsung products, access to a colleague reward programme unlocking savings of on average £1,000 a year on your daily life expenses as well as other seasonal incentives.

We are looking for future colleagues who have three great loves:

1.People

2.Fixing tech

3.Finding the best possible solutions for Points 1 and 2!

From emergencies to selfies, we understand how important our devices are to us and to our customers, therefore, we want to recommend the right solutions and assurance if those devices need a little ‘surgery’ within our onsite repair centres.

Our customers’ trust in us is paramount. The conversations we have with them and the passion we have for their devices are crucial, so they know that their devices are in the safest hands!

If this sounds like you, we would love to hear from you!

We include certified training to all of our engineers. If you have prior experience, this is a bonus but not essential.

Knowledge, Skills and Experience:

• Exceptional customer service skills and experience gained in a customer centric retail environment.
• Communication and influencing skills that generate commitment and loyalty from customers.

• The ability to prioritise customers and task to deliver a great customer journey.
• A commercially minded approach to retail service.
• An ability to adapt quickly to changing circumstances and to promote the benefits of change to those around you.
• Previous retail experience is ideal but not essential.
• Exposure to the Samsung eco system and a love for all things techy.

• Knowledge and experience of software and hardware repairs.

Behaviours

• A positive and engaging disposition while upholding the ethics and values of the organisation
• You always treat others with dignity and respect

• Encourages organisational and individual social responsibility
• Adhere to requests from management and undertake work in accordance with designated policies and procedures
• Passionate about connected technology and the PRS& Samsung brand
• Ambition to achieve and exceed goals.

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