Repair Studio Assistant

SAMSONITE; London; On-site; GBP 22,000 - 32,000; Full time

Job summary

Join a dynamic and innovative company as a Repair Studio Assistant in a vibrant sales environment. This role offers the chance to work with a leading luggage and accessory brand, where you'll engage with customers and provide exceptional service. Your responsibilities will include assessing and repairing luggage, promoting teamwork, and maintaining a well-organized workspace. With a focus on sustainability and quality, this company values its employees and fosters a supportive culture. If you're looking for a rewarding opportunity in a fast-paced environment, this position is perfect for you.

Qualifications

• Previous retail experience is essential for this role.
• Excellent interpersonal skills are needed to engage with customers.

Responsibilities

• Provide exceptional customer service with a solution-oriented approach.
• Perform efficient, high-quality repairs on luggage and accessories.

Skills

Retail Experience

Interpersonal Skills

Team Player

Target Driven

Brand Awareness

English Proficiency

Flexibility

Productivity

Ability to Work Under Pressure

Computer Literacy

Tools

Microsoft Teams

WhatsApp Business

Job description

Who we are:

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories, combining notable style with the latest design technology and a focus on quality and durability. For over 100 years, Samsonite has leveraged its rich heritage to create products that meet the travel needs of conscious movers globally. Our brands include Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, with products sold in more than 100 countries through retail stores, websites, and retail partners.

Why you'll love working here:

• Our employees matter. We offer meaningful rewards and development opportunities, recognizing performance and fostering a supportive environment.
• Vibrant culture. We embrace diversity and inclusion, encouraging authentic self-expression at work.
• Socially responsible. We strive to minimize environmental impact by using sustainable materials and innovative methods.

What we value:

At Samsonite, we inspire and celebrate moments that move our customers. We operate responsibly, support our communities, and treat our employees with dignity and respect. We value diversity and offer various career paths, fostering a respectful workplace where everyone can bring their best selves.

Samsonite is an equal opportunity employer committed to a discrimination-free environment.

Position: Repair Studio Assistant - 40 hours per week + bonus

Location: Samsonite Store, 285 Oxford St, London W1C 2DW

Availability: May/June 2025

Repair Studio Assistant

Are you looking to join a fun, fast-paced sales environment? Samsonite offers a fantastic opportunity to join a leading luggage and accessory brand. We seek a confident, charismatic, self-motivated individual who thrives under pressure and enjoys a dynamic environment.

About Us:

With over 110 years of history, we focus on innovation and design, leading in new materials. Our core values include Entrepreneurialism, Openness, Partnership, Integrity, and Family Feeling. Our vision is to become the most sustainable lifestyle bag and travel luggage company worldwide.

Responsibilities:

• Engage with the team and promote teamwork.
• Provide exceptional customer service with a solution-oriented approach.
• Assess and diagnose suitcase issues promptly and accurately.
• Perform efficient, high-quality repairs.
• Maintain an organized workspace.
• Stay informed about industry trends and suitcase technologies.
• Communicate politely and clearly with customers in person and via calls or messages.

Preferred Skills & Qualities:

• Flexible availability.
• Positive, can-do attitude.
• Confident with Microsoft Teams and WhatsApp Business.
• Patient and able to work under pressure.

Skills required:

• Previous retail experience.
• Excellent interpersonal skills.
• Team player and motivator.
• Target-driven.
• Brand awareness.
• Good command of English.
• Flexibility.
• Productive during downtime.
• Ability to work under pressure.
• Physical ability to stand, bend, and lift luggage up to 15kg, following manual lifting procedures.
• Computer literacy.