REPAIR PLANNER

ZipRecruiter; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency is seeking an experienced Repair Planner for a temporary ongoing role based in Southwark. The role involves planning and scheduling repairs, ensuring performance monitoring, and maintaining customer satisfaction. Candidates should have strong communication and organizational skills, along with the ability to lead and supervise staff. If you have the relevant experience, please apply with your CV.

Qualifications

• Excellent verbal and written communication skills to interact with teams, stakeholders, clients, and others.
• Strong organizational, time management, and prioritization skills to manage multiple tasks and deadlines effectively.
• Ability to lead and supervise staff, and collaborate effectively with cross-functional teams.
• Flexibility and adaptability to adjust strategies in an ever-changing work environment.
• A dedication to delivering high-quality services and improving customer satisfaction.

Responsibilities

• Plan and schedule appointments and programmed works.
• Ensure performance monitoring systems are in place.
• Utilize initiative to manage work orders.
• Operate customer satisfaction surveys.
• Receive and resolve calls from operatives.

Skills

Excellent verbal and written communication skills

Strong organizational skills

Time management skills

Ability to lead and supervise staff

Flexibility and adaptability

Dedication to high-quality service

Job description

Overview

BBS Recruitment is an independent recruitment agency for the transport and logistics sector, supplying to a variety of clients across London, Hertfordshire and surrounding areas. We also recruit for Social Care and Public Sector roles.

BBS Recruitment is currently seeking an experienced Repair Planner for a temporary ongoing role with our client based in Southwark.

Responsibilities

• Plan and schedule appointments and programmed works across Southwark Repairs, using available technology and reporting tools to ensure business objectives are fully achieved within agreed timeframes.
• Ensure performance monitoring systems are in place, and information is accurate and effective, in accordance with financial regulations.
• Utilize own initiative to proactively manage work orders using IT systems, ensuring variations and complex orders are managed and coordinated with accurate records to monitor through to completion.
• Operate customer satisfaction surveys and communicate with customers to discuss and resolve repairs issues, escalating to relevant managers as required.
• Receive and resolve all calls from operatives including variation requests, no access reports, requests for additional jobs, etc.
• Answer client and customer queries—providing repairs knowledge and guidance to assist them in resolving issues.
• Maintain the dynamic appointment scheduling system data base with accurate data, good system housekeeping, user maintenance, and best practice at all times.
• Prepare records, statistics and communications documents as required and respond to written and verbal casework, complaints and statutory inquiries in a timely manner to resolve issues effectively and speedily.
• Monitor and report on operative performance in terms of missed appointments, customer satisfaction levels, etc., and escalate issues to the relevant manager.
• Maintain up-to-date knowledge of relevant legislation, procedures and best practice for the service area.
• Liaise with internal and external staff and agencies to ensure high standards of service delivery.
• Maintain staffing, training, financial and other operational administrative information and records (manually and on computer), ensuring information used by SBS is accurate and appropriately filed.

Requirements

• Excellent verbal and written communication skills to interact with teams, stakeholders, clients, and others.
• Strong organizational, time management, and prioritization skills to manage multiple tasks and deadlines effectively.
• Ability to lead and supervise staff, and collaborate effectively with cross-functional teams.
• Flexibility and adaptability to adjust strategies in an ever-changing work environment.
• A dedication to delivering high-quality services and improving customer satisfaction.

Hours: 36 hours per week

If you have the relevant experience please apply with your CV.