Repair Capacity Coordinator

Pj Fitzpatrick; Richmond; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading home improvement company in Richmond, UK, is looking for a Scheduling Coordinator to optimize repair appointments, enhance efficiency, and improve customer satisfaction. The role involves strong organizational and communication skills within a supportive and team-oriented culture. Benefits include paid time off, medical insurance, and career advancement opportunities.

Benefits

Paid time off

Medical, Dental, Vision Insurance

401k with Company Match

Career advancement opportunities

Qualifications

• Able to leverage scheduling functionality effectively.
• Must have strong time-management and organizational skills.
• Excellent communication skills to manage customer interactions.

Responsibilities

• Schedule daily Repair appointments based on optimization strategies.
• Confirm and manage appointments, adjusting as necessary.
• Monitor and respond to customer communications and internal tasks.

Skills

Strong computer skills

Time-management

Excellent communication

Problem resolution

Organization skills

Team-oriented

Job description

PJ Fitzpatrick has been the trusted name in home improvement across the Mid-Atlantic for over 40 years, known for our commitment to quality workmanship and outstanding customer service. As a growing company, we value team members who bring organization, energy, and collaboration to help keep our operations running smoothly. Joining PJ Fitzpatrick means being part of a supportive, people-first culture where your contributions make a real impact every day

Overview

Job Summary: This role is primarily responsible for leveraging all available scheduling functionality to optimize daily capacity and efficiency within the Repair Division. The goal of this role is to employ a geographic-based assignment strategy designed to reduce drive times, organically increase the number of customers served per day, improve technician satisfaction and efficiency, and improve customer satisfaction.

Pay: Hourly/Bonus

Schedule: Monday-Friday 9:00am – 5:30pm

#PJFITZ2025

Responsibilities

• Schedule daily Repair appointments based on established optimization strategies.
• Confirm all Repair appointments.
• Identify opportunities to re-schedule future appointments to improve daily capacity and efficiency.
• Notate all schedule activity and communicate changes accordingly.
• Ensure all required materials are ordered, schedule appointment date with customer based on expected availability of materials (appointment must be within 5 days of expected ETA of materials), and monitor status of delivery to ensure expected ETA is met.
• Monitor work queues to ensure cycle times are achieved.
• Monitor and respond to all customer communications (calls, voicemails, chats), internal tasks and emails.
• Once materials are available, confirm pre-scheduled appointment date, assign technician.
• Ensure day of appointment challenges are addressed and resolved (i.e., weather reschedules).
• Ensure all completion steps are completed and notated, including payment processing.
• Assist other coordinators in traditional workflow requirements based on need.

Performance Requirements

• Strong computer and operational system skills to leverage full functionality of platform.
• Superior time-management and organization skills
• Ability to multi-task effectively in fast-paced environment within established standards
• Excellent communication with ability to persuade and deescalate conflict
• Strong problem resolution and customer service skills
• Team and goal oriented

Benefits

• Paid time off, and the day off on your birthday!
• Medical, Dental, Vision and Basic Life Insurance
• 401k with Company Match
• Performance Incentives
• Career advancement opportunities