Rents Support Administrator

RHP HQ; Slough; On-site; GBP 14,000; Part time

Job summary

Ein etabliertes Unternehmen sucht einen großartigen Kommunikator, der Kunden unterstützt, ihre Miete pünktlich zu zahlen. In dieser Teilzeitstelle von 18 Stunden pro Woche sind Sie für die Aufrechterhaltung von Mietverhältnissen und die Verhinderung von Mietrückständen verantwortlich. Sie bringen Erfahrung in administrativen oder Kundenservice-Rollen mit und haben ein gutes Verständnis für Housing Benefit und Universal Credit. Wenn Sie ein Teamplayer mit Verhandlungsgeschick sind und eine Leidenschaft für den Kundenservice haben, könnte dies die perfekte Gelegenheit für Sie sein, einen Unterschied zu machen.

Qualifications

• Erfahrung in administrativer oder Kundenservice-Rolle erforderlich.
• Gute Kenntnisse in Housing Benefit und Universal Credit.

Responsibilities

• Unterstützung der Kunden bei der pünktlichen Mietzahlung.
• Verhinderung von Mietrückständen und Maximierung der Mieteinnahmen.

Skills

Kommunikation

Verhandlung

Entscheidungsfindung

Problemlösung

IT-Fähigkeiten

MS Excel

MS Word

Education

Erfahrung in administrativer oder Kundenservice-Rolle

Job description

Salary: £13,686.00 Part time 18 hours per week

The Vacancy

PART TIME 18 HOURS PER WEEK

Who we’re looking for

Sustaining tenancies, preventing arrears from escalating, and maximising rental income are key to our business, so we’re looking for a great communicator to support customers to pay their rent on time. You’ll have experience of working in an administrative or customer service role, and a good grasp of Housing Benefit and Universal Credit claims. You’ll also have solid IT skills, including MS Excel and Word, and a flair for negotiation, decision making and problem-solving. With bags of energy, you’ll be a great team player, building relationships to deliver stellar service for every customer, every time.

When we're hiring, we look for people who connect with our KOSMIHC values:

• We know our stuff
• We make it happen

You can find a full description of our values here.

Feel a connection? If this sounds like you, click on ‘apply now’!

Closing date for applications is 16 June.

The Company

Who we are

Hello. We’re RHP. Our purpose is to provide safe, secure, affordable homes – opening the door to life opportunities. We own and manage around 10,000 homes for social rent and shared ownership, and plan to build many more over the next five years.

Our employees love working for us, and we’ve been recognised as an excellent employer through several prestigious awards, including being named as a Top Employer 2024 and holding Investors in People Platinum status. In recent years we’ve also gained Gold accreditation as part of the Mind Workplace Wellbeing Index and were named as Family Friendly Employer of the Year at the Personnel Today Awards.

If you want to make a difference to our customers, colleagues and beyond, we’re the place for you.

Connected through difference

We embrace and understand the value diversity brings – it can only make us better and stronger. That’s why a key part of our culture is to create an environment where everyone can be themselves and is treated fairly and equally. It’s important to us that you feel valued, appreciated, and free to be who you are.

Perks of the Job

Our aim is to be an excellent employer and create a healthy work environment so you can be the best version of yourself. Our flexible Life Matters benefits package has been designed around the things our people value most to give you choice around what you need to live well at work, rest, and play – you’ll have access to all these benefits during your time with us.