Rents Management Officer

Corserv; Bodmin; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Corserv is seeking an Income Service Officer to provide high-quality income services, focusing on rent management and arrears collection while supporting tenants, particularly vulnerable clients. This hybrid role based in Bodmin offers an opportunity to impact the community while benefiting from a competitive salary and robust support for personal development.

Benefits

Competitive salary with annual negotiations

Local Government Pension Scheme

Generous leave and family policies

Investment in learning and development

Access to discounts on entertainment and shopping

Qualifications

• Experience and knowledge of housing-related fields and landlord/tenant law.
• Experience in legal possession procedures for rent arrears and case presentation.
• Ability to record detailed notes and compile reports.

Responsibilities

• Maintain accurate computer records and support tenants, especially vulnerable clients.
• Liaise with Inclusion Advisors, Enforcement Officers, and external agencies for financial advice.
• Promote welfare benefits and assist in rent account management.

Skills

Strong communication skills

Good IT skills

Ability to engage with diverse public

Debt management

Welfare Benefits knowledge

Education

NVQ or equivalent in housing management, business administration, finance, or customer service

Tools

PC software proficiency including word processing

Job description

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Job Role: Income Service Officer

We aim to provide high-quality and well-managed Income Services, focusing on rent account management and arrears collection within your designated area. The role involves maintaining accurate computer records and supporting tenants, especially vulnerable clients, by collecting information and promoting welfare benefits, Housing and Council Tax Benefits.

The postholder will liaise with Inclusion Advisors, Enforcement Officers, Housing Officers, Housing Benefit Officers, and external agencies such as Universal Credit DWP service centres, Jobcentre Plus, CAB, food banks, CMHT, Social Services, and other support services to deliver financial inclusion advice.

About You

To succeed, you should have:

• NVQ or equivalent in housing management, business administration, finance, or customer service.
• Experience and knowledge of housing-related fields, landlord and tenant law, welfare benefits legislation, housing allocations, rent collection, and arrears management.
• Experience in legal possession procedures for rent arrears, including paperwork preparation and case presentation.
• Knowledge of Welfare Benefits, Housing & Council Tax Benefits.
• Experience in debt management and providing money advice.
• Ability to record detailed notes and compile reports of interviews and investigations.
• Good IT skills and experience with administrative systems, with an eye for improvement.
• Strong communication skills, capable of explaining information clearly and writing concise reports.
• Ability to engage with members of the public from diverse backgrounds, including those facing personal difficulties.
• Proficiency in PC software, including word processing and data review tools.
• Experience working in a busy office handling sensitive customer enquiries.

Our Offer

Contract Type: Permanent

Location: Hybrid working from our main office in Chy Trevail, Bodmin, with flexibility to work from home, site, and community.

Benefits include:

• A unique challenge working in Cornwall
• Competitive salary with annual negotiations, Local Government Pension Scheme, generous leave, family policies, and flexible working
• Supportive management encouraging your ideas and creativity
• Investment in your learning and development
• Access to discounts on entertainment, shopping, wellbeing, and travel
• The opportunity to make a meaningful impact

Safeguarding

We are committed to safeguarding all service users. This role requires a Basic DBS check, which you will need to complete successfully.