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Rental Service Agent - Edinburgh

Indie Campers

Newbridge

On-site

GBP 20,000 - 30,000

Full time

2 days ago
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Job summary

Join a dynamic and innovative company that makes road trips accessible to everyone. As a vital part of the team, you'll be the face of the company, ensuring exceptional customer service at our Newbridge depot. Your role will involve welcoming guests, maintaining our fleet of campervans, and resolving any issues to ensure smooth operations. With opportunities for career growth and continuous training, this position offers a chance to make a real impact while enjoying free road trips across beautiful destinations. If you have a passion for travel and customer service, this is the perfect opportunity for you!

Benefits

Performance Bonuses
Referral Bonuses
Free Road Trips
Career Development Opportunities
Continuous Training and Coaching

Qualifications

  • Experience in Tourism, Hospitality, or Retail is desirable.
  • Ability to communicate effectively with customers.

Responsibilities

  • Handle incoming reservations and check-ins/check-outs.
  • Maintain campervans and monitor repair needs.
  • Handle complaints and troubleshoot emergencies.

Skills

Customer Service
Communication Skills
Problem Solving
Organizational Skills

Education

Experience in Tourism or Hospitality
Valid Driver's License

Job description

ABOUT US

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.

With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.

Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

THE ROLE

We're looking for travel enthusiasts with a passion for guest service for our depot in Newbridge - Edinburgh. You'll be the face of our company, reporting directly to the Branch's Operations Supervisor, with the goal of ensuring an outstanding level of customer service, maintaining our fleet of campervans in top condition, and taking ownership of all issues that need to be managed to guarantee the smooth operation of the depot.

WHAT WILL YOU WORK ON?

  • Handling incoming reservations, welcoming guests and taking care of check-ins and check-outs;
  • Preparing and cleaning our campervans;
  • Maintaining our campervans in top condition and monitor maintenance and repairing needs;
  • Registering guests, monitoring stock and processing payments;
  • Handling complaints and troubleshooting emergencies.

WHO ARE WE LOOKING FOR?

  • You are a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail or Rent-a-car being desirable;
  • You have great communication skills and an aptitude for direct contact with customers (mandatory);
  • You're eligible to work in the UK, have a valid driver's licence and feel confident enough to drive a campervan (mandatory);
  • You're available to work on weekends and public holidays.
  • You're a responsible person who takes their work seriously and can be relied upon;
  • You're well-organised and you're good at solving problems.

THE INDIE COMMITMENT!

  • Being part of a young, fast-growing and innovative company where you make a difference;
  • Career development opportunities in Field Operations or transitioning to an HQ role in Lisbon or Los Angeles;
  • Continuous training and coaching to develop the skills that matter to you;
  • Compensation package that includes Performance and Referral Bonuses;
  • Free Road Trips, so you can experience Indie firsthand trips around North America, Europe and Oceania

Are you ready to Go Indie?
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