Rental Service Agent

Indie Campers; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a fast-growing company as a Customer Service Representative where your love for travel meets excellent guest service. In this role at the Edinburgh depot, you'll ensure exceptional customer interactions, manage campervans, and create unforgettable experiences for our guests. With opportunities for career development, training, and free road trips, embrace your passion while contributing to a dynamic team.

Benefits

Performance and Referral Bonuses

Career development opportunities

Free Road Trips

Continuous training and coaching

Qualifications

• Experience in Tourism, Hospitality, Retail, or Rent-a-car is desirable.
• Must be eligible to work in the UK and hold a valid driver's license.

Responsibilities

• Handling reservations and guest check-ins/check-outs.
• Maintaining and preparing campervans.
• Managing customer complaints and emergencies.

Skills

Communication skills

Customer service skills

Problem-solving

Job description

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We’re looking for travel enthusiasts with a passion for guest service for our depot in Newbridge- Edinburgh . You’ll be the face of our company, reporting directly to the Branch’s Operations Supervisor, with the goal of ensuring an outstanding level of customer service, maintaining our fleet of campervans in top condition, and taking ownership of all issues that need to be managed to guarantee the smooth operation of the depot.

WHAT WILL YOU WORK ON?

• Handling incoming reservations, welcoming guests and taking care of check-ins and check-outs;
• Preparing and cleaning our campervans;
• Maintaining our campervans in top condition and monitor maintenance and repairing needs;
• Registering guests, monitoring stock and processing payments;
• Handling complaints and troubleshooting emergencies.

WHO ARE WE LOOKING FOR?

• You are a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail or Rent-a-car being desirable;
• You have great communication skills and an aptitude for direct contact with customers (mandatory);
• You’re eligible to work in the UK, have a valid driver's licence and feel confident enough to drive a campervan (mandatory);
• You’re available to work on weekends and public holidays.
• You’re a responsible person who takes their work seriously and can be relied upon;
• You’re well-organised and you’re good at solving problems.

THE INDIE COMMITMENT!

• Being part of a young, fast-growing and innovative company where you make a difference;
• Career development opportunities in Field Operations or transitioning to an HQ role in Lisbon or Los Angeles;
• Continuous training and coaching to develop the skills that matter to you;
• Compensation package that includes Performance and Referral Bonuses;
• Free Road Trips, so you can experience Indie firsthand trips around North America, Europe and Oceania