Rental Operations Manager

Green Folk; Willenhall; On-site; GBP 40,000; Full time

Job summary

A growing vehicle hire company in Willenhall is seeking an experienced Rental Operations Manager. The role involves overseeing daily rental activities, team management, and ensuring high customer service standards. The ideal candidate will have experience in vehicle hire or logistics, strong organizational skills, and be adept with fleet management software. This position offers a full-time, onsite contract with a competitive salary around GBP 40,000.

Qualifications

• Experience in vehicle hire, logistics, or fleet management.
• Proven ability to lead small teams in an operational environment.
• Highly organised with strong time management skills.

Responsibilities

• Oversee daily rental activity including vehicle scheduling.
• Ensure documentation accuracy of rental records.
• Build and maintain strong client relationships.

Skills

Experience in vehicle hire

Team leadership

Time management

Communication skills

Customer service focus

Tools

Fleet management software

Standard IT systems

Job description

Rental Operations Manager

Willenhall, West Midlands

Full-Time Onsite

Circa GBP40,000

A growing vehicle hire business in the West Midlands is seeking a Rental Operations Supervisor to oversee the daily coordination of rentals, fleet logistics, and customer service. This is a key operational role within a fast-moving, service-focused environment.

Role Overview

The successful candidate will be responsible for ensuring the efficient management of vehicle movements, rental administration, and team supervision. This includes overseeing logistics, maintaining system accuracy, and delivering a high standard of service to both trade and commercial clients. The role also involves supporting business performance targets and contributing to process improvements.

Key Responsibilities

• Oversee daily rental activity including vehicle scheduling, dispatch, return, and inspection
• Ensure accurate completion of rental documentation and system records
• Build and maintain strong client relationships across the customer base
• Lead a small team of drivers, managing workloads and supporting day-to-day coordination
• Monitor vehicle condition and liaise with internal teams on maintenance or refurbishment
• Address customer issues and queries professionally and efficiently
• Work with management to achieve commercial goals, including revenue and cost control
• Support process development and help strengthen communication across departments

Candidate Profile

• Experience in vehicle hire, logistics, or fleet management, preferably within the light commercial vehicle sector
• Proven ability to lead or coordinate small teams in an operational environment
• Highly organised, with strong time management and communication skills
• Confident using fleet or rental management software, and familiar with standard IT systems
• Commercially aware, with a focus on service standards and operational performance
• Reliable, professional, and able to handle pressure in a busy setting

Please note that full and permanent right to work in the UK is a non-negotiable requirement for this role. This employer is unable to offer visa sponsorship now or in the future.

Embracing diversity in all its forms, our client is an equal opportunity employer. They welcome individuals from all walks of life, irrespective of race, gender, age, disability, sexual orientation, religion, or belief.

By applying through Green Folk Recruitment, you consent to share your information with our client for recruitment purposes. We handle your data with care, aligning with our privacy policy for recruitment-related activities. Please be informed that all final hiring decisions rests solely with our client. Should you have any inquiries, kindly direct them to Green Folk Recruitment for a transparent and streamlined recruitment experience. Green Folk Ltd is acting as a recruitment agency in relation to this vacancy.