Rental Operations Agent

United Kingdom Avis Budget UK Limited; Southampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading car rental service provider in Southampton is seeking a Rental Operation Agent. You will assist customers with their rental needs, handle agreements and payments, and ensure exceptional service. Ideal candidates should have customer service experience and a valid driver's license. The role offers full-time hours with a rotational shift pattern and great employee benefits including discounts and a supportive work environment.

Benefits

33 days holiday

Employee Assistance Programme

Discounts on car rentals

Opportunity to earn monthly commission

Pension

Qualifications

• Fluency in English is essential for communication with customers.
• Experience in car rental, retail, or hospitality is preferred.
• Valid driver's license required with clean driving record.

Responsibilities

• Assist customers with rental needs and promote products.
• Process rental agreements, payments, and provide information.
• Inspect vehicles at return and document any issues.

Skills

Fluency in spoken and written English

Prior sales or customer service experience

Strong communication and interpersonal skills

Ability to work in a fast-paced environment

Proactive and friendly attitude

Job description

Hours: Full time, permanent, rotational shift pattern Monday – Sunday

Other: Free parking & Uniform

Rental Operation Agents are responsible for assisting customers with their rental needs and promoting the company's products and services. This position involves interacting with customers, processing rental agreements and payments, and providing information on rental rates and policies. A Rental Operation Agent may also be responsible for checking vehicles in and out, conducting inspections, and for resolving customer complaints and issues. This position typically requires excellent customer service skills, ability to sell and to work in a fast-paced environment.

Some specific responsibilities of a Rental Operations Agent will include:

• Greeting customers and listening to their needs to determine the best rental options
• Processing rental agreements and payments providing information on rental rates and policies and available vehicles
• Upselling additional products and services, such as coverage and GPS navigation systems
• Outlining and clarifying final charges to customers and collecting rental agreement receipt signatures
• Providing assistance with directions and travel information
• Maintaining accurate records and completing paperwork
• Completing daily back-office tasks (handling emails, preparing station reports)
• Inspecting vehicles for any damages or issues at return and documenting them using the appropriate tools and assessing any necessary charges as needed
• Conducting thorough vehicle inspections, and ensuring vehicles are prepared for the next rental
• Ensuring the rental car lot is organized and well-maintained
• Resolving customer complaints and issues in a timely and professional manner
• Ensuring that safety and security protocols are followed at all times

Requirements:

• Fluency in spoken and written English
• Prior sales or customer service experience, particularly in the car rental, retail or hospitality sectors preferred
• Valid driver's license with a clean driving record
• Openness to working flexible schedules, including weekends
• Proven proficiency in communication and interpersonal skills
• A team-oriented approach
• Demonstrated ability to handle multiple tasks and perform well in a fast-paced setting
• A friendly, upbeat, and proactive attitude.

Great rewards for great work:

Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers.

We offer:

• 33 days holiday inclusive of bank holidays
• Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
• Employee discounts on car rental across Avis Budget Group (including Zipcar).
• Opportunity to earn monthly commission
• Pension

Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world’s leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly and months-long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.