Rental Operations Agent

United Kingdom Avis Budget UK Limited; Manchester; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

33 days holiday inclusive of bank hols

Discount account with perks

Employee Assistance Programme (EAP)

Employee discounts on car rental

Monthly commission opportunity

Job summary

Avis Budget UK Limited in Manchester is hiring a Rental Operations Agent to own the full rental experience from vehicle preparation to returns. You will deliver face-to-face customer service, promote our products, and work toward targets in a fast-paced environment.

The role is full-time with annualised hours and a rotational shift pattern, offering a £26,545 yearly salary plus uncapped commissions. 33 days holiday, employee discounts, and wellbeing support are included.

Qualifications

• A genuine can-do, positive attitude.
• Reliable and motivated, who sees every day as a chance to improve.
• Excellent communication skills.
• Team-player.
• Previous customer service experience welcomed.
• Flexible as the role is annualised hours with rotating tasks.
• Full valid driving licence with 12 months' experience.

Responsibilities

• Owning the full rental experience from vehicle preparation, interacting with customers to handling returns.
• Providing excellent face-to-face customer service.
• Being a brand ambassador - positively promoting our products and services.
• Working towards targets to increase productivity and sales.
• Cleaning and preparing vehicles to ensure they are presented to customers in a safe, clean, and rental-ready condition.
• Ensuring that the rental car lot is organized and well-maintained.

Skills

Excellent communication skills

Team-player

Positive attitude

Customer service experience

Flexibility

Full driving licence

Job description

Job Title: Rental Operations Agent - Car Rental Industry

Salary: £26,545.00 yearly, plus uncapped commissions with the potential to increase your on-target earnings.

Hours: Full time, permanent, rotational shift pattern Monday - Sunday.

Do you bring a genuine can-do attitude to everything you do? Do you enjoy working with people, even when things get busy? If so, this is the role you're looking for! You will work in a fast-paced environment placing the customer at the heart of everything you do. We pride ourselves on delivering unbeatable service and creating an environment where we can celebrate and recognise our employees for the great job they do!

Key Responsibilities of a Rental Operations Agent

• Owning the full rental experience from vehicle preparation, interacting with customers to handling returns.
• Providing excellent face-to-face customer service.
• Being a brand ambassador - positively promoting our products and services.
• Working towards targets to increase productivity and sales.
• Cleaning and preparing vehicles to ensure they are presented to customers in a safe, clean, and rental-ready condition.
• Ensuring that the rental car lot is organized and well-maintained.

What we are looking for

• A genuine can-do, positive attitude, above all else
• Someone reliable and motivated, who sees every day as a chance to improve
• Excellent communication skills
• Team-player
• Previous customer service experience is welcomed
• Someone who enjoys working flexibly as the role is annualised hours based, and who's comfortable moving between hands-on tasks and customer-facing work - no two days will be the same!
• A full valid driving licence with 12 months' experience

Great rewards for great work

Great customer experiences begin with team members who feel valued and respected. That's why we are committed to looking after our people as much as our customers.

We offer

• 33 days holiday inclusive of bank holidays
• A discount account, giving you access to perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
• Employee Assistance Programme (EAP) provided by Health Assured - 24/7 support for your mental health and wellbeing
• Employee discounts on car rental across Avis Budget Group
• Opportunity to earn monthly commission

Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world's leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly and months-long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Manchester Manchester United Kingdom

A vehicle rental provider of choice for travelers around the world, Avis Budget Group is powered by our people, our partners, and technology. We operate some of the most recognized brands in the industry through Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.