Rental Hire Coordinator

Rushlift; Northampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading provider of materials handling solutions is seeking a Short Term Rental Hire Coordinator in Northampton. The role involves coordinating the hire process, ensuring high customer satisfaction, and optimizing fleet utilization. Key qualifications include experience in logistics or rental coordination and strong organizational skills. The position offers a competitive salary package and enhanced benefits.

Benefits

Competitive Salary Package

Contributory Pension Scheme

Enhanced Parental Policies

Life Assurance

On-site parking

Employee Assistance Programme

Qualifications

• Experience in logistics, rental, or service coordination role.
• Experience in MHE, plant hire, or equipment rental environments.
• Ability to work under pressure and manage conflicting priorities.
• Excellent customer service and communication skills.

Responsibilities

• Manage inbound hire requests and allocate equipment based on availability.
• Coordinate with transport providers for timely deliveries and collections.
• Track rehire equipment performance, costs, and returns.
• Ensure health & safety and compliance protocols are followed.

Skills

Logistics coordination

Customer service

Organisational skills

Transport coordination

CRM system proficiency

Tools

Microsoft Office

Rental management systems

Job description

Overview

Short Term Rental Hire Coordinator

Location: Brackmills, Northampton

Rushlift is a leading provider of innovative customer-focused solutions in materials handling equipment, mechanical services and fleet management. Rushlift provides impartial advice to enable customers to maximise the effectiveness of their industrial equipment fleets, through either long-term hire contracts or servicing and repair arrangements. In addition to providing all types of forklift trucks, from powered pallet trucks to wire-guided systems, Rushlift hires and maintains a wide range of industrial equipment such as sweepers, mobile plants, and lorry loader cranes.

About the Short Term Rental Hire Coordinator role: The Short Term Rental (STR) Hire Controller plays a pivotal role in the coordination, scheduling, and execution of Rushlift MHE\'s short term rental operations. You will be responsible for managing all aspects of the hire process from customer order through to delivery and return, ensuring optimal fleet utilisation, high levels of customer satisfaction, and operational efficiency. You will work closely with the STR Sales Manager, transport providers, service teams, and customers to ensure seamless execution of hires, rehires, collections, and breakdown support.

Responsibilities

• Manage inbound hire requests and allocate equipment based on availability, location, and customer needs
• Coordinate with transport providers to arrange timely deliveries and collections
• Monitor hire durations and proactively manage contract extensions or off-hires
• Maximise utilisation of the internal fleet through effective planning and rotation
• Manage external rehire relationships to supplement fleet shortages when necessary
• Track rehire equipment performance, costs, and returns
• Serve as a key point of contact for customers regarding hire status, delivery timing, and breakdown support
• Respond to issues quickly and liaise with service teams to minimise downtime
• Maintain a professional, solution-focused approach to all customer interactions
• Input and maintain accurate data in rental management systems
• Ensure all hire contracts, transport notes, and off-hire documentation are completed and archived correctly
• Generate reports for utilisation, open hires, rehire spend, and service response times
• Support weekly operational reporting and fleet KPI tracking
• Ensure health & safety and compliance protocols are followed for all hired assets

Qualifications

• Experience in a logistics, rental, or service coordination role
• Experience in MHE, plant hire, or equipment rental environments
• Strong organisational and planning skills
• Ability to work under pressure and manage conflicting priorities
• Excellent customer service and communication skills
• Knowledge of transport coordination and fleet scheduling
• Proficient in Microsoft Office and rental/CRM systems

What we offer

• Competitive Salary Package
• Contributory Pension Scheme
• Enhanced Parental Policies
• Life Assurance
• On-site parking
• Employee Welfare Scheme - Vouchers for birthdays/weddings/children/studies/long service etc
• Employee Assistance Programme giving you access to Retail/Health/Gym discounts, confidential counselling and advice, Cycle2Work Scheme, and much more…

What Happens Next?

Once you have completed your application, our People Team will initially consider your skills and experience based on your CV and application. If suitable, our team will then contact you to advise you of the next stage.

We will ensure that all our resourcing processes are fair, transparent and consistent across the UK.

We want to ensure that the candidate experience is of the highest professional standard.

Equality of opportunity and data privacy

Rushlift is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our Organisation.

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