Rental Customer Service Co-Ordinator

Toyota Material Handling Logistics Solutions AB; Leicester; On-site; GBP 25,000 - 30,000; Full time

Job summary

Toyota Material Handling is looking for a Rental Customer Service Coordinator in Leicester to join their Short-Term Hire Team. This role will involve processing customer inquiries for forklift rentals, providing quotations, and arranging logistics. The position requires solid administration and customer service experience, with a focus on communication and time management skills. Toyota offers competitive salaries, an attractive pension, and opportunities for career progression.

Benefits

Competitive salary

Attractive company pension

Company sick pay

Voluntary critical illness cover

Free eye tests

Free flu jabs

24/7 Employee Assistance Programme

Benefits platform with discounts

Qualifications

• Experience in administration or customer service roles.
• Proven track record in customer service.
• Ability to follow health and safety procedures.

Responsibilities

• Process incoming calls and requests for rental equipment.
• Provide quotations for equipment.
• Arrange delivery and collection of equipment.

Skills

Customer service skills

Written communication skills

Verbal communication skills

Time management skills

Microsoft Office

Job description

We are looking for a Rental Customer Service Coordinator to work within our Short-Term Hire Team to process all enquiries related to short term hire of forklift trucks and materials handling equipment.

About The Role

The role involves providing administration and technical support for the short-term rental department. On a day-today basis this is what you would be doing:

• Process incoming calls and requests for rental equipment
• Provide quotations for equipment
• Arrange delivery and collection of equipment from customers
• Actively research and identify potential new customers
  
  

We are looking for somebody who has experience in administration or customer service roles.

Here is a quick tick list for the other skills we are looking for:

• Proven customer service skills
• Excellent written and verbal communication skills
• Excellent time management skills and ability to react quickly to requests
• Excellent Microsoft Office skills
• Ability to follow company health and safety procedures
  
  

What we offer

• Competitive salary
• Attractive company pension
• Company sick pay
• Voluntary critical illness cover
• Free eye tests
• Free flu jabs
• 24/7 Employee Assistance Programme
• Benefits platform with instant discounts and offers
  
  

We will provide you with industry leading technical training to ensure you have the knowledge and all the tools to do your job. Plus, there are plenty of opportunities to progress your career and develop your skills within Toyota.

Why choose Toyota

Toyota Material Handling is the world’s number one manufacturer of materials handling equipment providing quality sales and service support across the UK.

We foster a culture where our team members are encouraged to continually improve their processes and strive to provide the highest quality in service for our customers. We aim to create a safe environment where our team members feel valued, fulfilled, engaged and happy. We want to attract the best talent and develop our team so that they achieve their full potential.

Our commitment is to read each application carefully, however due to the high volume of applications we receive regrettably only those selected for an interview will be contacted.

Toyota Material Handling UK is an equal opportunities employer.