Rental Customer Service Advisor

Johnsons Cars; Metropolitan Borough of Solihull; On-site; GBP 26,000; Full time

Job summary

Join a leading automotive company as a Rental Customer Service Advisor at their Solihull location. The role offers a starting salary of £26,000, with the potential for bonuses, and comes with extensive benefits including 31 days of annual leave and employee discounts. Ideal for candidates with strong administration and customer service skills, and a full driving license is essential.

Benefits

Company Pension Scheme

Staff Discounts

Birthday Leave

Dental Services Access

Qualifications

• Previous experience in rental is essential.
• Experience of working to service levels and quality measures.
• Must hold a full clean UK driving licence.

Responsibilities

• Handle all reservations, bookings, and inquiries efficiently.
• Ensure all service level agreements are met.
• Maintain accurate records, especially insurance records.

Skills

Customer Service

Administration

Microsoft Office

Education

GCSE

Job description

Job Description:

Job information Rental Customer Service Advisor from the Company Johnsons Cars, this latest Rental Customer Service Advisor job vacancy is located in the city Solihull B NP located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Retail field have been opened and published up to the specified time.

Job Responsibility:

Are you ready to rev up your career in the automotive industry? At Johnsons Cars, we're not just selling cars; we're creating exceptional experiences for our customers.

With 58 multi-award-winning Dealerships across the UK, we are a trusted name representing 17 car manufacturers. From Volkswagen to Volvo, Honda to Toyota Lexus, we've got it. Established in 1999, our journey has been one of rapid growth and success.

Now, we want you to be a part of our journey as a Rental Customer Service Advisor at our Volkswagen Dealership in Solihull.

Basic Salary of £26,000

A Full Driving license is essential for this role as travelling to different sites and locations is required on a regular basis. Although rental experience isn't necessary automotive experience is beneficial. We are looking for a candidate with great administration and customer service skills.

Monday to Friday 8am to 5pm

Why Johnsons Cars?

We pride ourselves on maintaining the highest standards of professionalism and integrity. At Johnsons Cars, we are more than just a workplace; we are a team. We value our employees and offer a host of benefits that set us apart from the rest:

• Birthday Leave: We know family time is important to our people, so on your birthday you get an extra paid day off to celebrate with your nearest and dearest.
• Company Pension Scheme: You will be entered into our Company Pension Scheme to help you plan for your future.
• Staff Discounts: Enjoy discounts on all 17 of our iconic brands for vehicle sales, servicing, parts and labour.
• More Discounts: Access to our benefits platform where you can take advantage of a host of different discounts from fitness gadgets to your weekly loaf.
• Dentist on Demand: Your health is important to us, and that includes your dental health. All employees have access to on-demand dental services.
• Optional Benefits: We offer a range of optional benefits, including healthcare cash plans.

Role and Responsibilities:

• Ensure all reservations, bookings and enquiries are handled promptly and efficiently
• Ensure all service level agreements are met.
• Vehicle status management/weekly audit of vehicles.
• Accurate record keeping especially insurance records.
• Administration of maintenance on all vehicles.
• Month end close down procedures/batch invoicing/liaison with the Finance Department.
• To maintain personal awareness of the company quality policies and procedures and at all times comply with the general and company procedures described within the relevant operational manuals.

The ideal candidate will:

• Previous experience in rental is essential
• Experience of working to service levels and quality measures
• Experience of rental operating systems, desirable
• Must hold a full clean UK driving licence
• Strong working knowledge of Microsoft Office

What We Offer:

Joining our team means you'll be part of a dynamic and rewarding environment. You can expect:

• 31 days paid annual leave, increasing to 33 with longevity of service.
• Industry-leading product and manufacturer training to support your growth and success.
• For those who want to progress and show potential we have an internal training academy and partnership with some of the best Automotive Management trainers to give you the skills needed to elevate your career.

Job Types: Full-time, Permanent

Pay: £26,000.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Company pension
• Employee discount
• Life insurance
• Referral programme
• Store discount

Experience:

• Customer Service: 1 year (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: In person

Keywords : Solihull jobs
Closed Date : 2025-07-27