Rental Customer Advisor - Service & Admin Pro

Arnold Clark; Warrington; On-site; GBP 22,000 - 25,000; Full time

Benefits offered by this job

33 days’ annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Extensive training

Enhanced maternity and paternity leave

Job summary

Arnold Clark in Warrington is seeking an organised Rental Customer Advisor to join our Car & Van Rental team on maternity cover. You’ll deliver excellent customer service face-to-face and over the phone, handling queries and promoting a positive branch experience.

The role requires flexibility to work a 45-hour week across a rota, including weekends, with strong administrative and communication skills and a full UK driving licence. Training and progression opportunities are offered.

Qualifications

• Strong administrative skills.
• Proven ability to work effectively as part of a team.
• Excellent communication and customer service abilities.
• Flexibility to work a rota across seven days.

Responsibilities

• Delivering high levels of customer care face to face and over the phone.
• Using communication and organisational skills to complete tasks efficiently.
• Handling customer queries and complaints.
• Monitoring expenditure and running daily reports.
• Promoting the branch and a positive customer experience.
• Occasionally covering at other branches when needed.

Skills

Administrative skills

Teamwork

Communication

Shift work

Full UK driving licence

Job description

Arnold Clark in Warrington is seeking an organised Rental Customer Advisor to join our Car & Van Rental team on maternity cover. You’ll deliver excellent customer service face-to-face and over the phone, handling queries and promoting a positive branch experience.

The role requires flexibility to work a 45-hour week across a rota, including weekends, with strong administrative and communication skills and a full UK driving licence. Training and progression opportunities are offered.