Renewals Specialist

PortSwigger; Knutsford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading software company in the UK is seeking a Renewals Specialist to enhance customer retention through effective management of renewal processes. You will collaborate with various teams to ensure customer satisfaction and contribute to growth by exceeding retention targets. Ideal candidates are customer-focused, organized, and possess problem-solving abilities. The role offers flexibility, a supportive team environment, and comprehensive benefits including share options and private medical insurance.

Benefits

Competitive salary

Share options

8% employer pension contribution

Private medical insurance

25 days holiday

Qualifications

• Interest in building a career in a customer-facing role.
• Experience in a fast-paced, goal-oriented environment.
• Proven track record in customer engagement.

Responsibilities

• Own the renewal process for a portfolio of customers.
• Contribute to growth by exceeding retention targets.
• Collaborate with teams to resolve customer issues.

Skills

Customer-focused

Problem-solving

Collaboration

Organizational skills

Communication

Tools

Salesforce

Jira

Excel

Job description

A key role focused on ensuring customers continue to get the most from their PortSwigger experience through successful renewals.

We make Burp Suite, the world’s most widely used software for web security testing. Trusted by over 16,000 organizations globally – including Google, Amazon, and NASA – our products and research power the world’s best security teams.

We’re looking for a passionate and detail-oriented Renewals Specialist to manage our customer renewal process. You will be the primary point of contact for customers as their contracts come up for renewal, ensuring a smooth, positive, and successful experience that drives retention.

The Opportunity

We’re building a world-class approach to customer engagement and retention. As a Renewals Specialist, you’ll be at the heart of that mission, managing key relationships and ensuring customers continue to see the value in Burp Suite.

You will:

• Own the renewal process for a portfolio of customers, from initial contact to final agreement.
• Contribute to company growth by meeting and exceeding retention targets.
• Use data and customer feedback to identify and mitigate renewal risks.
• Collaborate with our Product, Support, and Sales teams to resolve customer issues and highlight opportunities.
• Develop your commercial and negotiation skills with hands-on experience.
• Help refine and improve the tools, playbooks, and communications we use for renewals.
• Enable customers with health check-ins and keep them up to date with the latest features to ensure they are prepared for a successful renewal.
• Shape and contribute to a transparent, continuous improvement culture.

About You

• You are customer-focused and commercially aware, with a keen interest in building a career in a customer-facing role.
• You get excited about solving problems and helping others succeed.
• You enjoy working with others and are a reliable team player who can collaborate effectively across different departments.
• You're organized, reliable, and enjoy turning customer interactions into positive outcomes.
• You’re empathetic, curious, and comfortable learning on the job to create clarity for customers.
• You're a natural communicator – direct, respectful, and energising to work with.
• You are eager to learn and are not afraid to ask questions that help you and the team grow.

What You Bring

Technical & Cognitive Capabilities

• Familiarity with using business tools like Salesforce, Jira, or Excel.
• An understanding of the customer journey, with a particular interest in retention and renewal metrics.
• Experience working in a fast-paced, goal-oriented environment.
• A problem-solving orientation: you proactively seek solutions and think critically.
• Confidence in identifying risks and a willingness to ask for help when needed.
• A desire to develop and strengthen your commercial and negotiation skills over time.

Personal Qualities

• Driven, thoughtful, and always learning.
• Friendly, humble, and collaborative – you bring others with you.
• Comfortable with accountability and delivering tangible results.
• Passionate about continuous improvement – even when there’s no clear path.
• Curious and full of fresh ideas that improve team culture and outcomes.

Why join us?

• We foster an inclusive and high-performance culture with a focus on work-life balance.
• We believe in rewarding people generously and offer a competitive salary based on individual skills and contribution.
• We host regular team events and have fantastic summer and winter parties.
• You’ll be part of a humble, supportive, and fun team that values collaboration, humour, and a strong sense of belonging.
• We offer share options, 8% employer pension contribution, life assurance, income protection, private medical insurance, and 25 days holiday (plus public holidays).
• Our working hours are flexible, with core hours from 9am to 4pm
• We work best when we are together on site