Renewals Manager

Vercel; London; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

A leading company in the tech sector is seeking a Renewals Manager based in London. You will be responsible for managing the renewal process for existing customers while ensuring high retention rates and exploring upsell opportunities. This role combines technical knowledge with customer relationship management, making it essential for driving customer success and satisfaction.

Benefits

Competitive compensation package, including equity

Flexible Time Off

Mentorship and networking opportunities

WFH budget for home office setup

Qualifications

• 5+ years of experience in SaaS renewals with proven track record.
• Strong understanding of frontend development & cloud infrastructure.
• Demonstrated self-starter, curious, and solution focused.

Responsibilities

• Oversee renewal process for assigned accounts to maintain customer adoption.
• Work closely with teams to ensure a seamless customer experience.
• Negotiate contract terms and pricing with technical decision-makers.

Skills

Customer relationship management

Strategic thinking

Technical understanding

Strong communication

Interpersonal skills

Tools

Salesforce

Job description

Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web.

Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things.

About the Role:

We are looking for a renewals manager to join our Renewal team. The Renewals manager will be responsible for managing the renewal process for our existing customer base, ensuring high retention rates, and identifying opportunities for expansion. This role requires a blend of technical understanding, customer relationship management and strategic thinking to ensure high retention rates and a seamless renewal experience for our customers. You will report to the manager of the renewal team.

What You Will Do:

• Oversee the entire renewal process for assigned accounts to maintain and expand customer adoption
• Work closely with sales, customer success, and support teams to ensure a seamless customer experience and identify upsell opportunities.
• Analyze customer data and develop renewal strategy tailored to the needs of our customers
• Negotiate contract terms and pricing with technical decision-makers and procurement teams
• Maintain accurate customer data and forecasts in Salesforce and flag any at-risk accounts on a weekly basis

About You:

• 5+ years of experience in SaaS renewals with proven track record of exceeding renewal targets
• Have a strong understanding of frontend development & cloud infrastructure
• Strong communication & interpersonal skills
• Demonstrated self-starter, curious, and solution focused.
• Strong initiative, positive attitude, and both the ability and willingness to learn technical concepts.
• Experience with CRM systems (e.g., Salesforce) and tools used in developer-focused companies

Bonus If You:

• Have experience in the Developer Tools space
• Competitive compensation package, including equity.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Flexible Time Off.
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.

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