Renewals & Customer Service Representative

ZipRecruiter; Liverpool; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A leading company is searching for a Renewals & Customer Service Representative in Liverpool to provide exceptional customer service and renewal support. This full-time position offers a friendly, target-driven environment with comprehensive training. As a vital part of the team, you will engage with both new and existing customers, ensuring policies are renewed accurately while contributing to a collaborative culture.

Benefits

Enhanced annual leave

Paternity and maternity pay

Wellbeing services

Mental health support

Life assurance

Pension scheme

Referral bonuses

Flexible benefits platform

Qualifications

• Previous sales or customer service experience preferred.
• Excellent IT and data entry skills required.
• Proficient verbal and written communication skills.

Responsibilities

• Review allocated renewal invite list.
• Handle inbound and outbound customer calls.
• Renew and update motor policies compliantly.

Skills

Sales skills

Customer service skills

Communication skills

Attention to detail

Organizational skills

Problem-solving

Tools

Microsoft Office

Job description

Job Description

Role: Renewals & Customer Service Representative

Location: Liverpool, Hybrid

Working hours: 37.5 hours per week, 09:00am - 17:30pm, 1 in 3 Saturdays 09:00am - 17:30pm

Salary: £25,877 - £27,515 plus up to £2,000 performance-related bonus per annum

The Renewals & Customer Service Representative role is a fast-paced, customer-focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture.

The Renewals Agent will require excellent sales and customer service skills as you engage with new and existing customers. Full training and ongoing coaching will be provided, including industry knowledge in FCA regulated areas and all necessary tools to help you grow your career and serve our customers effectively.

Responsibilities include:

1. Reviewing an allocated renewal invite list
2. Inviting policies compliantly
3. Checking policy data accuracy
4. Ensuring client records are updated appropriately
5. Reviewing market analysis fairly
6. Handling inbound and outbound calls
7. Renewing motor policies compliantly
8. Auto-renewing motor policies
9. Selling added value products compliantly
10. Responding to customer renewal queries

Candidate requirements:

• Excellent IT and data entry skills
• Good numeracy and literacy skills
• Effective communication skills
• Attention to detail
• Strong administrative skills
• Previous sales or customer service experience (insurance experience is preferable but not essential)
• Excellent customer service skills with a confident and pleasant phone manner
• Organizational skills and workload prioritization
• Target-driven and proficient with Microsoft Office
• Self-motivated and proactive problem-solver
• Effective at communicating verbally and in writing at all levels
• Polite and professional attitude

Why choose Acorn Insurance?

We offer more than a job — we offer a purpose and career growth. Benefits include:

• Wellbeing: Enhanced annual leave, paternity and maternity pay, wellbeing services, mental health support
• Financial: Life assurance, pension scheme, referral bonuses, flexible benefits platform, ability to donate to charity
• Reward & Recognition: Long service awards, company events, recognition hub, departmental budgets for social events

Interested candidates should click the 'APPLY' button to submit their CV. Relevant experience or titles include Renewals Specialist, Customer Service Representative, Client Renewals Manager, and related roles.