Renewals & Commercial Operations Analyst

Prism Digital; Greater London; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

HubSpot in London is seeking a Renewals & Commercial Operations Analyst to own the renewal pipeline, structure pricing, rates and contract terms, and manage upsell opportunities. You’ll work inside the sales team, closely with Customer Success, bringing an analytical mindset to pricing discussions.

You’ll build dashboards and reporting to give leadership visibility on account health before renewals, with emphasis on automation and scalable processes.

Qualifications

• CRM experience, HubSpot ideal.
• Commercial acumen for pricing, rates and contract terms.
• Background in revenue/sales operations or related role.
• Analytical mindset and data-driven approach.

Responsibilities

• Own the renewal pipeline and upsell structure.
• Build reporting to give leadership visibility on account health.
• Collaborate with Sales and Customer Success; automate processes.

Skills

HubSpot CRM

Commercial acumen

Revenue operations

Analytical mindset

Tools

HubSpot

Order forms automation

Job description

Renewals & Commercial Operations Analyst | HubSpot, Renewal Pipeline & Commercial Reporting | Fast-Growing Tech Platform

• Location: London, hybrid (2-3 days a week in the office, 3-4 days during the initial probation period)
• Salary: £50,000 - £60,000 (depending on level of experience)

Our client is an event-tech payments business serving the live events industry, think festivals, stadiums, arenas, hospitality etc. What started a few years ago as a lean, single-product setup has scaled fast, and the systems and headcount around it are having to catch up.

They're hiring their first ever Renewals & Commercial Operations Analyst, a role that's existed as bits of finance and sales admin until now and is finally getting a seat of its own.

You'll sit inside the sales team and work closely with Customer Success, but this isn't an account management role. The company has been clear that they want someone analytical first, someone who can hold their own on pricing and contract terms rather than just running good conversations.

You'll own the renewal pipeline, structure the commercials behind every upsell and renewal, and build the reporting that gives leadership visibility on account health before it becomes a problem.

Non-Negotiables

• CRM experience: HubSpot ideal
• Commercial acumen: comfortable structuring pricing, rates and contract terms
• Background in revenue operations, sales operations, or a commercial / customer-success-adjacent role
• Analytical mindset

What You'll Work With

• HubSpot
• Renewal and upsell commercials
• Order forms and their automation
• Renewal, upsell and NPS reporting

  Nice to Haves

  • POS, payments, SaaS or events / hospitality tech experience
  • Finance or data-analytical background
  • Track record of turning manual admin into automated, repeatable process

  Why Join / Projects

  You'll be the first person in this seat, which means you're shaping how it works rather than inheriting someone else's system. You'll know the full commercial strategy and rate card, and you'll be pulled into client conversations whenever the discussion turns to pricing, even though you won't be carrying accounts of your own.

  The reporting layer is yours to build from scratch: renewal and upsell dashboards per CSM, and the data packs that keep leadership ahead of renewals rather than reacting to them at the last minute.