Renewals & Client Manager

ACS Staffing Solutions; Northampton; On-site; GBP 30,000 - 35,000; Full time

Job summary

A well-established UK insurance broker in Northampton seeks a proactive Renewals & Client Manager to provide tailored advice and manage client relationships. With a focus on customer care and business development, you will handle inbound/outbound calls, negotiate renewals, and ensure compliance with FCA regulations. Ideal candidates will have 12 months of experience in insurance and strong communication skills, with a salary circa £30,000 plus bonuses.

Qualifications

• Minimum 12 months' experience in motor and/or home insurance.
• Excellent communication and rapport-building skills.
• Confident telephone manner with a sales focus.

Responsibilities

• Manage inbound and outbound client calls.
• Provide tailored insurance advice at renewal stage.
• Negotiate with clients and insurers.

Skills

Customer liaison

Sales negotiation

MS Office skills

FCA regulations knowledge

Organizational skills

Education

CII qualifications (or willingness to work towards)

Tools

Acturis

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Overview

Renewals & Client Manager  Northampton
Circa £30,000k+ (+ performance-related bonuses)
Monday - Friday 9:00am - 5:30pm

We have partnered with a well-established UK insurance broker seeking a proactive and client-focused Renewals Advisor & Client Manager to provide professional advice and manage client renewals. You will build strong relationships with clients, insurers, and business partners, ensuring retention, compliance, and the delivery of positive customer outcomes.

This role involves both service and sales, with a strong emphasis on customer care, business development, and process improvement.

Key Responsibilities

• Manage inbound and outbound client calls, delivering high-quality service.
• Provide tailored insurance advice at renewal stage.
• Negotiate with clients and insurers to achieve the best outcomes.
• Accurately process policies, transactions, and documentation (Acturis/MS Office).
• Identify and convert cross-selling opportunities.
• Build and nurture long-term client, insurer, and partner relationships.
• Support colleagues and contribute to process improvements.
• Ensure compliance with FCA regulations at all times.

The Ideal Candidate

• Minimum 12 months' experience in motor and/or home insurance.
• Background in customer liaison, sales, negotiation, and service, with excellent communication and rapport-building skills.
• Strong MS Office skills (Word, Excel, Outlook).
• Knowledge of FCA regulations.
• CII qualifications (or willingness to work towards).
• Confident telephone manner with a sales focus.
• Strong organisational and time management skills, with accuracy and attention to detail.