Enable job alerts via email!
A leading recruitment firm is seeking a Renewals Advisor and Client Manager in Northampton. This role involves providing tailored insurance advice, managing client relationships, and capitalizing on sales opportunities. Ideal candidates will have experience in motor or home insurance, exceptional communication skills, and a customer-centric approach. The position requires working within a positive team environment, ensuring high service standards and supporting professional development.
Our client is currently looking to recruit a Renewals Advisor and Client Manager for a local office based in Northampton.
Hours are Monday to Friday 09.00-17.30pm.
Established in 1998, our client is a leading UK broker based in Northampton, predominantly offering luxury car and home insurance products. We also provide commercial insurance to small and medium-sized enterprises, as well as a range of financial protection products, with all services being provided nationwide.
We are seeking a diligent individual to provide professional advice to clients, tailoring their recommendations to reflect and respond to the client’s unique circumstances and insurance needs. Customer advice will predominantly be provided at the renewal stage to win and expand repeat business, continuing the customer journey.
You will be able to recognise and convert sales opportunities, delivering positive and compliant outcomes for customers. Customer retention, as well as creating and capitalising on business opportunities, will be essential to the role.
In addition to servicing customers and building strong rapport, you will also need to support and develop relationships with others, including insurers, business partners, and introducers.
As part of a department at the forefront of the business, being a positive team member is vital to success. With an unprecedented client base, the standard of our service is paramount. Candidates should demonstrate empathetic, high-quality customer service, sales, and business development skills, with the ability to deliver them effectively. You will be expected to demonstrate this by commanding confident communications and promoting positive customer outcomes at all times.
Competent communication skills will be required for telephone, written, and occasionally face-to-face interactions. Candidates will be highly organised and able to display effective time management and technical skills, accurately and competently processing and handling all transactional duties at all times.
The ideal candidate will be career-minded and prepared to go the extra mile to achieve results. Someone who can think on their feet, working independently and as part of a team. You should be well-organised, self-motivated, and approachable with a positive outlook towards your work. An interest in career and skills development will be highly favourable.