Renewals Adviser

Starr Underwriting; Tewkesbury; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join Howden as a key player in our retention team, where your skills in sales and customer service can shine. We are seeking someone proactive and results-driven to help retain clients and navigate policy renewals. Experience in insurance is a plus, but we provide full training and support for your career development. With flexible hours and a hybrid working model, you'll have the freedom to balance work and life while contributing to a positive team culture.

Qualifications

• Proactive, results-driven individual.
• Excellent sales and customer service abilities.
• Strong communication and organisational skills.

Responsibilities

• Research policy renewal information and provide appropriate advice.
• Retain existing business at policy renewal.
• Respond proactively to queries from clients and insurers.
• Identify up-sell and cross-sell opportunities.

Skills

Sales skills

Customer service skills

Communication

Organisational skills

Adaptability

Job description

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Howden Life & Health are an award-winning* specialist life and health broker.

Here at Howden, we pride ourselves on doing the heavy lifting. As an insurance broker, we work with a selected panel of insurers, making comparing multiple policies simple and easy. We provide a personalised service, focussed on getting to know exactly what our clients want from your insurance cover. We understand that each life or health policy needs to beindividual. We take pride in offering an unrivalled service to our clients and partners. Our continued growth has created several opportunities within our retentions team. This is a fantastic opportunity for a someone who is results driven, proactive and passionate to help and retain our clients. We offer full training and a structured career pathway to allow you to learn all about us, our products and ways of working.

Requirements

Drive and motivation to hit targets

Ability to accurately identify own performance levels and proactively implement strategies to correct any underperformance

First class sales and customer service skills

Persuasive communicator with the ability to listen to, assess client’s needs and translate into business opportunities

Flexibility adaptability and the ability to work well under pressure

Excellent organisation and prioritisation skills and the ability to manage own workload

Responsibilities

Research and communicate up to date policy renewal information ensuring all clients receive the most appropriate advice and service relating to their insurance needs

Retain existing business at policy renewal either with existing insurer or alternative

Contact clients who have cancelled a policy or are in default and look to resolve any issues for them to keep their policy or convert into new sales

Respond to queries from both clients and insurers in a pro-active manner

Identify and respond to all up-sell and cross-sell opportunities

Learn and retain detailed product knowledge

Champion and drive a strong culture of compliance and regulatory principles such as Treating Customers Fairly (TCF)

Take responsibility for own personal development in terms of understanding the business, regulation and the insurance industry, acting in accordance with current regulatory procedures, keeping up to date with any changes and sharing this knowledge with colleagues

Full or Part Time Opportunities available

25-39 hrs per week

Hybrid - 2 days in the office per week

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent