Renewals Adviser

Howden; Gloucester; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Hybrid work

Full-time role

Permanent contract

Job summary

Howden is a global life and health Insurance broker seeking a Renewals Sales Professional in Gloucester. You will manage PMI policy renewals, maintain client records, and work toward KPIs including call activity, retention, and conversion. A proactive, customer-focused approach and resilience in challenging conversations are essential.

This is a hybrid role (3 days from home, 2 days in the office) working full-time (39 hours/week). Prior sales experience is beneficial but not required.

Qualifications

• Excellent customer service and drive to meet targets.
• Confident with handling objections and challenging conversations.
• Willingness to learn and build product knowledge through training.

Responsibilities

• Manage a pipeline of PMI policy renewals and contact clients ahead of renewal date.
• Maintain accurate client records across multiple systems.
• Achieve daily and monthly KPIs including call activity and retention rates.
• Take ownership of personal performance and seek feedback to improve call quality.
• Stay up to date with product knowledge and market developments and apply in conversations.
• Handle a high volume of inbound/outbound calls and emails guiding clients through renewals.
• Identify opportunities to upsell or cross-sell where appropriate.
• Deliver compliant advice in line with regulatory standards.

Skills

Customer service

Target-driven

Communication skills

Organisational skills

Problem solving

Tools

CRM systems

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you'll find like-minded people driving change at Howden.

KICK START YOUR CAREER WITH HOWDEN

We are an award-winning specialist life and health Insurance broker.Here at Howden, we pride ourselves on doing the heavy lifting. As an insurance broker, we work with a selected panel of insurers, making comparing multiple policies simple and easy. We provide a personalised service, focused on getting to know exactly what our clients want from their insurance cover. Our continued growth has created several opportunities available across our Renewals Sales Team.

This is a fantastic opportunity for you if you are looking for a career within the financial services Industry and a fresh challenge. Excellent customer service is essential along with a drive to excel against targets. A problem-solving mindset is key to success in the role. Resilience to stay motivated despite rejections and facing challenging conversations is a must. Any previous sales experience would be beneficial but is not critical.

Role

Responsibilities

• Manage a pipeline of Private Medical Insurance (PMI) policy renewals, ensuring clients are contacted in a timely and structured way ahead of their renewal date
• Maintain accurate client records and manage workload effectively across multiple systems
• Work to, and consistently achieve, daily and monthly Key Performance Indicators (KPI) including call activity, retention rates, conversion, and quality/compliance standards
• Take ownership of personal performance, actively seeking feedback and continuously improving call quality and outcomes
• Stay up to date with product knowledge, insurer changes, and market developments, applying this in every customer conversation
• Handle a high volume of inbound and outbound calls, along with email contact to confidently guide clients through their renewal options
• Identify opportunities to upsell or cross-sell additional products where this meets client needs
• Deliver clear, compliant advice in line with regulatory standards and Treating Customers Fairly (TCF) principles

What we are looking for:

Requirements

• Motivation to succeed and a positive attitude towards working to targets
• A pro-active, customer-focused approach and genuine interest in helping people make informed decisions
• Confidence to suggest solutions that genuinely benefit the customer
• Resilience and determination when handling objections or challenging conversations
• High level of attention to detail and accuracy
• Strong organisational skills with the ability to manage tasks and deadlines
• Confident and professional communication skills, both verbal and written
• Willingness to learn new information and build technical knowledge through training
• Team-focused attitude with a willingness to share knowledge and best practice
• Confident using computer systems and following structured processes

Ageas House - Gloucester

Hybrid - 3 days from home, 2 days in the office

Full time - 39 hrs per week

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we're looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent