Renewals Account Manager

Jobs Paloaltonetworks; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

Palo Alto Networks is seeking a Renewals Account Manager to safeguard and grow our customer base across portfolios. You will renew contracts, collaborate with sales and channel partners, and drive value through multiyear renewals and add-ons, while forecasting accurately in Salesforce and Clari.

This role emphasizes collaboration with internal teams to deliver a seamless customer experience in a fast-paced environment.

Qualifications

• Experience in managing renewal install base for Enterprise and Commercial accounts.
• Experience working with Channel Partners and forecasting in Salesforce/CPQ.
• Ability to communicate the company’s mission and value, analytical and fast-paced.

Responsibilities

• Renew contracts across all portfolios in your territory.
• Collaborate with Core and Specialist Sales Teams to understand customer needs.
• Generate quotes, including coterminous quotes, and upsell multiyear renewals.
• Forecast accurately in Salesforce.com and Clari.
• Work with Sales Ops and IT to improve processes and systems.

Skills

Renewals management

Channel partnerships

Forecasting

Communication

English proficiency

Tools

Salesforce.com

Clari

CPQ

Job description

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Your Career

The role of the Renewals Account Manager is key to ensuring the success of Palo Alto Network’s fast-growing customer base. With goals and quotas aligned directly to customer retention, you are an inside role which is central to positioning renewals and additional software and hardware to current customers. Alongside this, you will work collaboratively with the channel to ensure that customers have a positive and successful experience with their Palo Alto Networks deployment.

Your Impact

• Responsible for renewing contracts across all our portfolios
• Work in tandem with the Core and Specialist Sales Teams to understand the customer environment and identify the customer need
• Excellent ability to communicate with an array of internal teams
• Manage all maintenance and subscription renewals in your territory
• Quote generation, including the creation of coterminous quotes
• Upsell to multiyear renewals by positioning value to the customer
• Diligently follow up with Regional Sales Managers, Inside Sales, channel partners and end-users to bring in renewals before the expiration
• Submit accurate and timely forecast through Salesforce.com and clari
• Work within existing renewals database and collaborate with Sales Operations and IT to drive process and systems improvements and best practices

Qualifications

Your Experience

• Experience in managing customer renewal install base for assigned Enterprise and Commercial accounts
• Experience working with Channel Partners
• Track record of achieving sales goals and objectives
• Experience using Salesforce.com and clari for forecasting and CPQ for quoting
• Enthusiastic, driven and confident - ability to clearly and persuasively articulate the company’s mission, product and business opportunity
• Ability to learn new technologies quickly, adapt to changing needs and possess strong analytical skills
• Ability to quickly build productive relationships in a fast-paced, performance-driven environment
• Strong time management and interpersonal skills
• English language proficiency, other European languages desired

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [e-mail].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.