Manager, Renewal Management - EMEA

Alto; Greater London; On-site; GBP 85,000 - 120,000; Full time

Job summary

Palo Alto Networks is seeking a Manager to lead the EMEA renewals team within the Idira business unit. Based in the UK or Barcelona, you will report to the VP of Global Renewal Management and drive efficiency and scale across the customer lifecycle, securing renewal revenue and identifying expansion opportunities.

You will work closely with Sales Accounts and Customer Success to maximize retention and growth while maintaining strong customer experience.

Qualifications

• 5+ years managing renewals or customer success in SaaS/enterprise security environments.
• Experience owning renewal forecasting and collaboration with Sales and CS.
• Proven ability to automate renewals processes and drive revenue retention.
• Strong data-driven mindset with process-improvement focus.
• Excellent negotiation and cross-selling capabilities.

Responsibilities

• Lead enterprise and commercial renewal processes in EMEA with VP alignment.
• Collaborate with Account Execs and Customer Success to secure renewals and growth.
• Manage pipeline forecasting, metrics, and renewal health assessments.
• Develop and implement renewal playbooks to maximize revenue retention.
• Build relationships with partners to support renewal opportunities.

Skills

Renewals management

Customer Success

Forecasting

SaaS

Data-driven

Negotiation

Cross-selling

Strategic thinking

CRM/CPQ tools

Tools

SFDC

CPQ

Clari

Microsoft Office

Job description

Our Mission

At Palo Alto Networks® we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

Idira [CyberArk] is looking for a Manager to lead our growing EMEA renewals team as a member of the Idira business unit of PANW. This role is based in the UK or Barcelona and will report directly to the VP, Global Renewal Management. You and your team will be critical in building efficiency, scalability and predictability into our customer lifecycle without compromising on customer experience. In partnership with Sales Account Executives and Customer Success Managers, your team is responsible for securing up-for-renewal dollars and identifying possible expansion opportunities. As the leader of this team you will support them in this mission and drive excellence, efficiencies and growth within the team. The ideal candidate is a motivated, strategic and process-oriented individual who has a knack for efficiency and development.

Responsibilities

• Lead enterprise and commercial renewal processes in the EMEA region and develop, alongside the Global Renewals VP, a prioritization/automation process aimed at securing renewal revenue in the most efficient manner possible - in line with a seamless customer experience
• Partner with direct team, Account Executives and Customer Success on highly impactful renewals with an advanced proficiency to think bigger picture and not only close negotiations, but also expand account opportunities via cross selling and up selling
• Pivotal in management of the EMEA Renewals team's pipeline forecasting exercises and metrics
• Drive the team process and operational rigor to support the growing Saas/Subscription renewal organization and transformation
• Identify and implement process improvements to drive efficiency and productivity
• Develop a strong relationship with the Ecosystems to support renewal and growth opportunities thru these critical partnerships
• Undertake personal and professional development opportunities that include developing and maintaining outstanding product knowledge, building deep expertise in cyber security trends, and continuing to enhance skills and abilities such as communication, presentation, negotiations, and teamwork
• Experienced at leveraging customer data/contracts and behavior to assess the health of each renewal
• Develop a playbook for renewal engagement, maximizing revenue retention and minimizing friction/risk within customer journey

Qualifications

• 5+ years of managerial experience ideal
• 4+ years renewals and customer success management experience in a security or enterprise solution environment - SaaS experience preferred
• Experience owning pipeline forecasting in Renewals, or Customer Success, or Sales - grasp of the complexity of forecasting in a renewals/retention recurring revenue business
• Comfortability contributing to strategic initiatives like automating scalable Renewals approaches
• Data-driven mindset with a commitment to process improvement
• Advanced proficiency in closing, upselling and cross-selling with a highly strategic and collaborative approach
• Strong communication, negotiation and influencing skills
• Customer First mentality, Smart, bold but humble attitude and Continuous Improvement approach
• Alignment with Palo Alto Networks values; disruption, execution, collaboration, integrity and inclusion
• Proficiency in SFDC, CPQ, Clari, Microsoft Office Suite a plus

Our Commitment

We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [e-mail] .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.