Renewal Manager DACH

Miro Group; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player seeks a Renewals Manager to enhance customer relationships and drive retention. In this dynamic role, you will manage the renewal journey for valued clients, ensuring their success and satisfaction. Collaborating with cross-functional teams, you will identify upsell opportunities and implement process improvements. This position offers a competitive equity package, health benefits, and a supportive work environment that values collaboration and innovation. Join a globally diverse team and contribute to creating a better version of ourselves every day.

Benefits

Competitive equity package

Health insurance

Lunch and snacks provided

Wellbeing benefit

WFH equipment allowance

Annual learning and development allowance

Qualifications

• 3+ years in a SaaS role managing high value accounts.
• Comfortable communicating with all customer levels.

Responsibilities

• Own the renewal process and manage customer interactions.
• Collaborate with teams to enhance customer retention.

Skills

Commercial SaaS experience

Customer communication

Cross-functional collaboration

Detail-oriented

Fluency in English

Fluency in German

Job description

The Renewals org is a diverse team, based in hubs across the globe, responsible for managing all Miro subscription renewals, direct and through the partner channel. We are looking for you to complete our team and start owning the relationship with our most valued customers. All ideas and initiatives are welcome with a highly collaborative approach and a mindset that we are better together.

About the Role

The Renewals Manager is tasked with owning the renewal journey for our existing customer base, achieving a high retention rate across their assigned territory, and partnering closely with cross-functional teams to delight our customers and ensure long term success with Miro. You will take an active role in driving this critical aspect of the customer lifecycle, minimizing attrition and creating favorable outcomes for our customers.

What you’ll do

• Own the renewal process from initiation to close
• Interact directly with customers and partners (from ICs to the C-suite) to manage the renewal conversation and process
• Collaborate with Customer Success and Sales teams to understand customer's goals and identify upsell opportunities
• Defend and improve customer retention metrics
• Suggest improvements to current processes/workflows and work cross-functionally to implement and enable
• Work with our distributed team to produce an extraordinary customer experience
• Maintain an accurate 120-day forecast

What you’ll need

• 3+ years of experience in a commercial/closing SaaS role (Account executive, renewals, or account management) managing a large book of business including high value ARR accounts
• Courageous communicator: Comfortable speaking with customers on all levels, from procurement to executives
• Collaborate cross-functionally in the customer's best interests, with our accounting, finance, deal desk, support, success and sales teams
• Change agent: Quick learner and can work effectively in a fast-paced and evolving organization
• Detail and process oriented
• Fluency in English & German

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team

About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 90M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,600 employees in 12 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!