Renewal Manager

Magnet Forensics; London; On-site; GBP 49,000 - 93,000; Full time

Job summary

An established industry player is seeking a Renewal Manager to enhance customer retention and drive revenue growth. In this dynamic role, you will collaborate with Sales and Customer Success teams to manage the renewal process and ensure client satisfaction. Your expertise in B2B sales and account management will be crucial as you navigate the renewal lifecycle, from forecasting to order submission. Join a forward-thinking company that values integrity, innovation, and teamwork, and make a meaningful impact in the digital investigative software space. If you are passionate about customer success and eager to contribute to a mission-driven organization, this opportunity is for you.

Benefits

Generous time off policies

Competitive compensation

Volunteer opportunities

Reward and recognition programs

Healthcare benefits

Retirement benefits

Qualifications

• 2-3 years of relevant experience in B2B sales or account management.
• Strong knowledge of renewals and revenue growth strategies.

Responsibilities

• Manage customer retention through the renewal process.
• Work with Sales and Customer Success to maximize revenue retention.
• Analyze customer renewal data to identify up-sell opportunities.

Skills

B2B sales

Account management

Customer renewals

Strong numerical skills

Multitasking

Organizational skills

Team collaboration

Education

2-3 years relevant experience

Tools

Salesforce

CRM systems

Job description

Who We Are; What We Do; Where We’re Going

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.

Serving over 4,000 customers in over 100 countries, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.

With employees based around the world, Magnet Forensics has been expanding our global presence with offices in Waterloo and Ottawa, Canada; Atlanta, GA, Herndon, VA, Westminster, CO; and Singapore. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.

If you think you would be the right person to join our team working towards this goal, we would love to hear from you!

Your Role

The Renewal Manager is accountable for customer retention through the renewal process. The position is responsible for driving, managing, and closing assigned opportunities within the assigned territory that are up for renewal. This position requires a strong knowledge of systems and process selling, the ability to manage and close large volumes of opportunities.

What You Will Accomplish

• You will work with Sales and Customer Success to maximize revenue retention.
• You will be the inside point of contact for all channel partners and manage all aspects of relations between Magnet Forensics, channel partners, and end users to close renewal available opportunities.
• Completing the renewal lifecycle management including all administrative tasks such as obtaining Purchase Orders when required, forecasting, quoting, agreement negotiations, and order creation and submission.
• Achieve / exceed quarterly renewal targets.
• Drive on-time or early renewals.
• Analyze customer renewal data and current renewal agreements to determine retention strategy, identify up-sell and cross-sell opportunities, and identify “at-risk” renewal clients early in the cycle.

What We Are Looking For

• We’re looking for someone who checks off most, but not all, of the boxes listed in “skills and experiences”. It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have ‘been there, done that”. We want to be part of your development journey, and we’ll learn as much from you as you learn from us.
• There are a couple must haves, but we will keep that list short:
• 2-3 years of relevant job experience in a similar role or related function (such as Inside Sales, Sales Operations, Services Renewals), B2B sales or account management focused on customer renewals within technology or software industry.
• Working knowledge of renewals, renewal programs, nurture programs, loyalty programs and strategies that support revenue growth from existing customers.
• Strong numbers skills.
• Ability to multitask in a fast-paced environment is required.
• Organized, process oriented, and close attention to detail is required.
• Team Player that enjoys sharing credit for collaborative efforts.
• Salesforce or other CRM experience preferred.

The Most Important Thing

• We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:
• CARE – We care about each other and our mission to make a difference in the world.
• OWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect.
• DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.
• EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work.

Compensation & Benefits

• The Compensation Range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you.If the compensation structure for the role includes an incentive component (ie. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable).
• Compensation Range:
• MIN: £49,700 - MID: £71,000 - MAX: £92,300 Currency: GBP
• Magnet is proud to offer benefits such as:
• Generous time off policies.
• Competitive compensation.
• Volunteer opportunities.
• Reward and recognition programs.
• Employee committees & resource groups.
• Healthcare and retirement benefits.

Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways.

Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact [e-mail] should you require any accommodations.

All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.

US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.