Renewal Administration Assistant in London)

Ad Warrior Ltd; London; On-site; GBP 23,000 - 25,000; Full time

Job summary

A leading company in London is seeking a Renewal Administration Assistant to manage tenant contract renewals and administrative tasks. The role requires excellent communication and organizational skills, with responsibilities including negotiating lease terms and responding to tenant inquiries. The position offers a competitive salary and various employee benefits.

Benefits

Fresh fruit available daily

Paid eye sight tests

Staff discount scheme

Additional annual leave based on length of service

One day off on your birthday

Wellness day annually

Summer and Winter company parties

Qualifications

• Excellent command of English, both written and oral.
• Proven administrative and sales experience is advantageous.
• Ability to build rapport with colleagues and work proactively.

Responsibilities

• Ensure current tenants renew their tenancy contracts and finalize administrative details.
• Negotiate rent and lease terms, prepare renewal contracts.
• Respond to urgent tenant complaints and classify them.

Skills

Communication

Organizational Skills

Time Management

Attention to Detail

Tools

Word

Excel

Job description

Renewal Administration Assistant

Location: London

Salary: £23,000 - £25,000 per annum (Plus generous target-based bonus potential)

Hours: Monday - Friday and Saturday (With 1 day off during the week to compensate) 10:00 - 18:00 and Saturday 11:00 - 17:00

Our clients are seeking an experienced, reliable, and organized Administration Assistant to join their busy, fast-paced environment.

The Role

You will play a crucial role in ensuring current tenants renew their tenancy contracts, verifying their viability, and finalizing all administrative details on time.

1. Send renewal invitations to tenants starting 3 months before contract expiration and at the last 45 days before the end date, with frequent reminders including weekly and daily updates as the tenancy end approaches.
2. Negotiate rent and lease terms with tenants, prepare renewal contracts, and send them via Docusign.
3. Update tenancy records in the system according to renewal information for use by other departments.
4. Prepare Section 21 notices and other relevant documents, sending them to tenants via the appropriate method.
5. Conduct tenant financial checks for rent increases to confirm tenant details and new room prices within the renewal process parameters.
6. Review client correspondence to determine which tenants wish to renew or not, noting that volume varies seasonally.
7. Analyze tenants' payment history to identify suitable renewal candidates.
8. Respond to urgent tenant complaints via customer service email, providing response timeframes and escalating to relevant departments.
9. Inform appropriate departments and personnel of reported issues.
10. Classify complaints, follow up, and present monthly reports to Finance department management.
11. Liaise with accounts, property management, admin, and relevant sales personnel.

Skills and Qualifications

• Excellent command of English, both written and oral, with strong communication skills.
• Proven administrative and sales experience is advantageous.
• Proficiency in Word, Excel, with strong calculation skills, attention to detail, and accuracy.
• Excellent organizational and time management skills, with the ability to prioritize and adapt to changing deadlines.
• Ability to build rapport with colleagues, work proactively with minimal supervision, and maintain a positive attitude.

Benefits

• Fresh fruit available daily
• Paid eye sight tests
• Staff discount scheme
• Additional annual leave and SSP top-up based on length of service
• One day off on your birthday and one wellness day annually
• Summer and Winter company parties, with closure between Christmas and New Year

To Apply

If you believe you are a suitable candidate and would like to work for this reputable company, please apply without hesitation.