Renewables Technical Support

BOXT Limited; Leeds; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a dynamic and innovative company that is transforming the heating industry. As a Renewables Technical Support specialist, you will play a crucial role in supporting the growth of a multi award-winning tech platform. Your responsibilities will include coordinating heat pump surveys, creating bespoke system designs, and providing technical support to customers and installation contractors. This is an exciting opportunity to work in a fast-paced environment, contributing to making the company an international household name while ensuring high-quality installation experiences for customers.

Qualifications

• Minimum of 5 years' experience in the heating sector.
• Experience in a customer service-driven role.

Responsibilities

• Proactively contact customers for pre-survey checks on new heat pump sales.
• Create bespoke system designs for customer approval.

Skills

Health and safety skills

Professional communication skills

Customer service

Organization and prioritization

IT literacy

Education

ACS qualifications (CPA1, CCN1, CENWAT)

NVQ Level 3 in Heat Pumps

Job description

About BOXT

Do you want to work for a disruptive, innovative brand that is constantly challenging its industry? A company that partners with household name brands including Google, ITV, EDF Energy, Halfords, B&Q, Uswitch, Worcester Bosch, Leeds United Football Club - just to name a few!

We are BOXT - a multi award-winning tech platform designed to revolutionise the way heating and smart technology is installed in homes. Founded in 2017, our mission is to redefine home installation, making it modern, stress-free, and fairer for homeowners across the UK. With over 20,000 five-star Trustpilot reviews and 150,000+ happy customers, we're proud of our achievements.

Our product range has expanded to include air conditioning, electric vehicle chargers, Google Smart Home products, solar panels, and battery storage systems. Our ambitious vision is to become an international household name, providing accessible new products and services within homes across the UK and beyond.

As a technology company with a custom-built platform, we deliver 5-star installation experiences across various products and services, making life at home better for everyone.

What you'll do

We seek a driven, dedicated, and passionate individual to join our fast-growing team, helping to make BOXT an international household name. As a Renewables Technical Support specialist, you will support our growth by assisting the Renewables Team with Heat Pump Design and providing technical support to customers and installation contractors.

Your responsibilities will include:

1. Proactively contacting customers for pre-survey checks on new heat pump sales.
2. Arranging heat pump surveys and coordinating with subcontracted installation engineers to ensure timely and quality surveys.
3. Creating bespoke system designs for customer approval, ensuring compliance with all relevant legislation, manufacturing regulations, and company policies.
4. Planning installations as required and liaising with installation engineers.
5. Conducting post-installation technical audits on subcontracted heat pump installations.
6. Preparing and submitting customer handover packs in line with MCS requirements.
7. Providing post-installation technical support to installers and customers.

Qualifications and Experience

Minimum of 5 years' experience in the heating sector.

Experience in a customer service-driven role.

ACS qualifications (CPA1, CCN1, CENWAT).

NVQ Level 3 in Heat Pumps.

Clear DBS check.

IOSH Health and Safety certification (Desirable).

Full UK driving license.

Competencies

Health and safety skills, professional communication skills (written and verbal), first-class customer service, organization and prioritization, IT literacy.

Personal Attributes

Team player, independent worker, eager to develop skills, customer-focused, patient, approachable, and supportive.