Renewables Service & Repair Engineer

SURE SERVE UK LTD; Leicester Forest East; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Company vehicle

Uniform provided

Mobile device

Support for professional quals

Annual leave

Job summary

Sureserve UK Ltd is seeking an experienced Renewables Breakdown Engineer to provide maintenance and repair services for renewable energy installations across the region. The role requires diagnosing faults, delivering technical advice, and ensuring work complies with safety standards and regulations.

You will work closely with engineering and customer service teams, communicating effectively and maintaining high levels of customer satisfaction.

Qualifications

• Experience in renewable energy heating and hot water systems is essential for this role.
• Strong diagnostic and problem-solving abilities.
• Proven customer service experience in field-based roles.
• Valid driving licence required or essential for site visits.

Responsibilities

• Diagnose and repair faults in renewable energy central heating and hot water systems across the region.
• Provide technical support and advice to customers and colleagues.
• Maintain high levels of customer care when dealing with clients and tenants.
• Communicate work progress and updates, and complete paperwork electronically and manually.
• Adhere to Health and Safety requirements, including risk assessments and COSHH records.
• Assist with stock ordering and auditing to ensure parts are available for jobs.

Skills

Renewables engineering

Diagnostic skills

Customer service

Driving license

Job description

Sureserve mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions.

We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do.

We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents.

With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future.

Sureserve Compliance Central

We are a national company offering market leading heating & hot water solutions from a network of regional offices across the East of England and the Midlands, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients.

We are on the lookout for an experienced and dedicated renewables engineer to join our team.

This role requires a reliable professional with detailed knowledge of renewable energy systems who can manage complex problems effectively, communicate proficiently, and adapt smoothly to changes. The successful candidate will not only possess excellent time management skills and a positive attitude but also have a proven ability in delivering high quality customer service within a team environment.

Overview of Role

The main responsibility of the Renewables Breakdown Engineer will be to provide maintenance and repair services for our renewable energy installations. This includes diagnosing and rectifying faults, providing technical support and advice, and ensuring all work is completed in line with safety standards and regulations. The role will involve close collaboration with our engineering and customer service teams, making effective communication and teamwork vital.

Key Responsibilities

• Diagnosing & repairing faults within renewable energy central heating and hot water systems across the region.
• Provide technical support and advice to customers and colleagues
• Ensuring high levels of customer care in dealing with clients and tenants to meet the required quality standards.
• Communicate updates and progress of work, completing the required paperwork electronically and manually.
• Ensure all Health and Safety requirements and legislation, including Risk Assessments, Safe Systems of Work and COSHH Records, are adhered to during your daily work.
• To comply with stock ordering and auditing procedures so relevant parts are available to fulfil job requirements.

Key Requirements & Attributes

• With a friendly and professional attitude, you will build strong relationships with our clients and their tenants, ensuring all works meet the required standards.
• Experience in renewable energy heating and hot water systems is essential for this role
• Skilled at problem solving & decision making
• Gas qualifications are desirable for this role.
• It is important that we complete all the appropriate criminal and reference checks before you start working with us.
• Valid Driving License

Working hours

• 5 days per week (Mon - Fri) 8am to 5pm - 40 hrs, 1 hour for lunch daily.

What We Offer

• Company vehicle and fuel card
• Uniform & mobile device
• Support provided for professional qualifications
• Employee wellbeing programme, occupational health support, telephone support- counselling for staff
• Service level awarded annual leave
• Enhanced maternity & paternity packages
• Dental/Healthcare cash plan
• Cycle to Work Scheme
• Electric Vehicle Leasing Scheme
• Gender Equality Working Group
• Sureserve Academy- a platform for development, career progression
• Employee Voice Programme
• Social activities for all of our Teams
• Sureserve Legends- celebrating the fantastic ways in which our employees live our values.

Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact

Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks.

Join us in our mission to deliver excellence across the UK.