Renal Admin Assistant | Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading NHS teaching trust in Milton Keynes is seeking an experienced administrative professional to provide comprehensive support to clinical staff and patients. This role involves maintaining patient confidentiality, utilizing Trust IT systems, and ensuring timely communication. Ideal candidates will possess strong administrative skills and experience in healthcare settings. Join our team to contribute to the delivery of compassionate excellence.

Benefits

Training and development opportunities

Supportive work environment

Healthcare benefits

Qualifications

• Proven experience in administrative roles, preferably healthcare.
• Ability to handle confidential patient information.
• Strong IT skills to use Trust's digital systems.

Responsibilities

• Provide administrative support to clinical staff and patients.
• Ensure timely communication and processing of patient information.
• Maintain filing systems and update patient records as necessary.

Skills

Administrative support

Communication skills

Confidentiality

IT proficiency

Education

Experience in healthcare administration

Tools

EPR

Voice Recognition software

SCANIT

Job description

1. Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.

2. Respond to communication and queries including email, face to face and over the telephone in a timely manner

3. Maintain patient confidentiality at all times.

4. Use the Trust IT systems (for example EPR, Voice Recognition, SCANIT, etc.) to register patients, make up a set of patient notes, make outpatient appointments, produce end of treatment letters, ensure that details are correct, check in / check of outpatient appointments as instructed.

5. Attend Departmental meetings and training as required to ensure that you maintain an up-to-date working knowledge of service and trust procedures

6. Act in a manner aligned to our Trust Values and consistently demonstrate the behaviours that will ensure we achieve our ambition of delivering compassionate excellence.

7. Any other duties which may be needed to fulfil the objectives of the post, which are appropriate to the grade.

1. Provide administrative support to consultants, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required.

2. Use of the Trust digital transcription systems to produce clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national target of sending out within 10 working days.

3. Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items in the absence of the Consultant or other clinical staff.

4. Monitor urgent investigation requests to ensure they are processed appropriately.

5.Work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) targets, escalating and intervening where necessary to expedite appointments and procedures to avoid breaches.

6. Maintain an accurate and current filing system, ensuring letters, clinical reports, diagnostic test results and other notes are filed in the correct patient notes, in either paper or electronic record systems.

7. Update patient details on EPR and other Trust and departmental record systems

8. Ensure patients that require discharge are processed accordingly and the Patients Missing Follow Up List is updated.

Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.

In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to theten core principles

Oxford University Hospitalspromotes a safe, respectful hiring environment.

If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.



1. Provide administrative support to consultants, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required.

2. Use of the Trust digital transcription systems to produce clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national target of sending out within 10 working days.

3. Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items in the absence of the Consultant or other clinical staff.

4. Monitor urgent investigation requests to ensure they are processed appropriately.

5.Work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) targets, escalating and intervening where necessary to expedite appointments and procedures to avoid breaches.

6. Maintain an accurate and current filing system, ensuring letters, clinical reports, diagnostic test results and other notes are filed in the correct patient notes, in either paper or electronic record systems.

7. Update patient details on EPR and other Trust and departmental record systems

8. Ensure patients that require discharge are processed accordingly and the Patients Missing Follow Up List is updated.

9. Request and coordinate patient notes from other hospitals and organisations, where the pathway requires input from these.

10. Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff. Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems, which requires the ability to understand and explain basic medical procedures and terminology


This advert closes on Tuesday 12 Aug 2025