Removals Operations/Transport Manager

Removals Operations/Transport Manager – Middlesex

Our client, a leading removals company based in Middlesex, is currently looking for an experienced Removals Operations/Transport Manager to join their team.

Job Overview:

This is a multifaceted role, requiring strong operational and transport management skills. While ensuring compliance with legal and transport regulations is a key part of the role, the position is heavily focused on overseeing the operational aspects of the business.

Responsibilities include recruitment, training, customer interactions, scheduling, invoicing, and cost analysis of moves. Transport-related tasks make up approximately 20% of the daily workload, with the majority of time spent managing removals operations.

Key Responsibilities

• Operational Management: Oversee the daily scheduling of removals, ensuring efficiency and cost-effectiveness.
• Transport Compliance & Maintenance: Ensure all vehicles comply with legal and safety standards, including tachograph management, maintenance schedules, and licensing requirements.
• Customer Service: Serve as the primary point of contact for clients, ensuring high levels of customer satisfaction.
• Recruitment & Training: Hire, train, and manage a team of drivers and removal operatives to maintain high service standards.
• Invoicing & Cost Control: Manage costings for moves, issue invoices, and monitor profitability.
• Staff Management: Lead and motivate a team to ensure smooth operations and excellent service delivery.
• Health & Safety Compliance: Ensure all operations adhere to company and legal health and safety standards.

Key Skills & Experience Required:

• Proven experience working in removals, logistics, or transport management.
• CPC qualification (preferred but not essential).
• Full UK driving licence.
• A deep understanding of transport regulations.
• Experience with removals-specific software or transport management systems is a plus.
• Strong knowledge of legal compliance, including tachographs and vehicle maintenance.
• Leadership and people management experience, with a focus on recruitment and training.