Remote Support Engineer - Alarms

Schneider Electric - Global; Warrington; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the energy sector is hiring a Remote Support Engineer for their Connected Services Hub. This role involves supporting critical infrastructure, focusing on remote alarm monitoring and technical troubleshooting. Candidates should have a strong analytical mindset, excellent communication skills, and the ability to work under pressure. The position offers competitive benefits and contributions to sustainability efforts.

Benefits

Competitive salary & Bonus Scheme

28 Days Annual Leave + Public Holidays

Pension Scheme

Employee Share Ownership Programme

Various Health & Wellbeing Support Options

Gym Flex

Shopping & Dining Discounts

Learning Portal

Qualifications

• Basic experience in technical support, alarm handling, or troubleshooting.
• Experience in field services, call centres, or infrastructure support is helpful.
• A second language (Spanish, German, or Italian) is a bonus.

Responsibilities

• Support remote alarm monitoring and basic technical troubleshooting.
• Communicate effectively with field teams and customers.
• Identify and escalate issues to reduce downtime.

Skills

Technical support

Clear communication

Analytical mindset

Attention to detail

Ability to juggle multiple issues

Job description

We’re hiring a Remote Support Engineer to join our Connected Services Hub, supporting critical infrastructure across energy, power and building systems. This role focuses on remote alarm monitoring, basic technical troubleshooting, and clear communication with field teams and customers. You won’t work night shifts, but you’ll be on a rotating shift pattern covering early (6:30–17:30) and late (11:00–22:00) shifts. You’ll help identify and escalate issues early to reduce downtime and keep critical systems running. You’ll be part of a global, 24/7 remote services team that uses Schneider Electric’s secure monitoring platforms and EcoStruxure technology to support systems worldwide. We’re looking for someone who: • Has basic experience in technical support, alarm handling, or troubleshooting • Can assess the impact of a technical alarm and guide the customer accordingly • Has an analytical mindset and strong attention to detail • Communicates clearly across chat, phone and email • Works well under pressure and can juggle multiple issues at once Experience in field services, call centres or infrastructure support is helpful, but not a must. A second language (Spanish, German, or Italian) is a bonus. What we offer you: Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more. At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it’s an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company’s future. We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability. Apply now: Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today. #LI-WM1

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

We’re looking for someone who: • Has basic experience in technical support, alarm handling, or troubleshooting • Can assess the impact of a technical alarm and guide the customer accordingly • Has an analytical mindset and strong attention to detail • Communicates clearly across chat, phone and email • Works well under pressure and can juggle multiple issues at once Experience in field services, call centres or infrastructure support is helpful, but not a must. A second language (Spanish, German, or Italian) is a bonus. What we offer you: Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more. At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it’s an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company’s future. We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability. Apply now: Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today. #LI-WM1 We’re hiring a Remote Support Engineer to join our Connected Services Hub, supporting critical infrastructure across energy, power and building systems. This role focuses on remote alarm monitoring, basic technical troubleshooting, and clear communication with field teams and customers. You won’t work night shifts, but you’ll be on a rotating shift pattern covering early (6:30–17:30) and late (11:00–22:00) shifts. You’ll help identify and escalate issues early to reduce downtime and keep critical systems running. You’ll be part of a global, 24/7 remote services team that uses Schneider Electric’s secure monitoring platforms and EcoStruxure technology to support systems worldwide.