Remote Support Engineer

Spirit UK Ltd; United Kingdom; Remote; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Senior Technical Specialist for a rewarding role in IT support and project management. This position offers the chance to work in a high-trust environment with a friendly team, primarily focusing on Microsoft Cloud products while also engaging with various security and storage solutions. You will be at the forefront of resolving complex technical issues and leading project initiatives, ensuring client satisfaction through effective communication and quality documentation. If you are passionate about technology and customer service, this opportunity is perfect for you to shine and make a difference.

Benefits

Training provided

Flexible working hours

Family-focused team environment

1-month probationary period

Qualifications

• 5+ years of experience with Microsoft 365 and endpoint management.
• Strong skills in networking, cabling, and cyber security.

Responsibilities

• Resolve helpdesk tickets and manage complex project requirements.
• Lead project work and ensure successful completion with quality documentation.

Skills

Microsoft 365

Windows Desktop & Server

Intune

PowerShell

Networking

Cyber Security

Cabling

Automation Tools

Education

Relevant IT Certifications

Bachelor's Degree in IT or related field

Tools

Microsoft Endpoint Manager

Atera automation

Synology

Job description

Senior Technical Specialist – Support and Project – Home Working

Working SpirIT is looking for a permanent Senior IT Project and Level 3 Support Engineer to start ASAP. Flexible working hours, high trust environment, very friendly and family focused team of eight engineers. Client base is primarily 3rd sector (Charities, NGOs, Health Sector) and so work is very rewarding. Mainly Microsoft Cloud products with some Apple/Linux and a range of security and storage vendors.

If you genuinely care about customers and colleagues and have the ability to perform as a ‘super’ tech across all areas of IT – migrations, networking, cabling, servers, desktops, security as well as hardware troubleshooting then please contact us with your CV and salary expectations. MSP experience advantageous as is the ability to inspire, be flexible and maintain a positive outlook.

Applications are welcomed from UK and Europe based candidates.

Qualifications & Experience.

Microsoft Expert:

5 + years’ experience with Microsoft 365 endpoint/desktop management (Windows Desktop & Server, MS365, Intune, Microsoft Endpoint Manager, Configuration Manager, Entra ID, Azure Active Directory, XDR, HyperV, Cloud Migrations, PowerShell, scripting or other automation tools)

General Cabling & Networking:

Configuration of routers, switches and access points from various vendors including Draytek, Cisco and HP. Ability to install Cat 5/6 cables, wall plates, patch panels and Rackwork.

Cyber Security:

Firewall rule configuration, access-lists, email encryption and spam filtering, MDM, MFA, SAML, SSO, SSL certs and web content filters, DNS security and host-based security tools. Vulnerability scanning and remediation of issues found. Ability to identify and remediate security gaps. Helping clients meet ISO, CE+ requirements and facilitation of Penetration testing. Automated updates and software control using Atera automation and scripting. Maintenance of backups and DR solutions for client systems using Synology and MS tools.

HP, Dell, Synology (Enterprise), Lenovo, Draytek, 3CX, VMware, Atera, Microsoft, Apple Mac.

Role Responsibilities.

Resolution of helpdesk tickets and project requirements, stakeholder management. Expected to be the final escalation point for complex issues and design requirements. Continuously look for ways to make the technology more resilient and our processes more efficient.

Lead on project work and communication with the customer. Ability to map out work plans and ensure successful completion, provide quality documentation and handover to client satisfaction.

Personal Profile.

Excellent communications and interpersonal skills in person or on calls, team player, supporting and motivational for team and customers alike. Positive attitude and solution-oriented approach. Values led, personal integrity and helpful flexible nature – ability to adapt and innovate, share and develop others.

Offer.

• Training provided as required
• 1-month probationary period to ensure a mutual fit

The role is set to commence ASAP.

Note: This is an equal opportunity employer and we welcome applications from candidates of all backgrounds and experiences.

How to Apply:

Call 0203 828 0402, submit the application form or email [e-mail]

Apply For Role:

Either call 0203 828 0402 or complete the form below

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