Remote Supplier Relationships & Performance Manager

OCS Group; Grã-Bretanha; Teletrabalho; GBP 55 000 - 75 000; Tempo integral

Resumo da oferta

OCS UK & Ireland is seeking a Supplier Relationship Manager to govern the specialist supply chain supporting a national multi-site hard services facilities management contract. You will work across self-delivered and subcontracted services to ensure safe, compliant, cost-effective and customer-focused delivery.

The role interfaces with Operations, Commercial, Procurement, Technical Assurance and supply chain partners to maintain a resilient, high-performing network across refrigeration, HVAC,

Qualificações

• Experience managing suppliers or subcontractors within a hard services FM environment.
• Strong understanding of technical facilities management services.
• Proven experience managing contractual KPIs and SLAs.
• Commercial awareness with the ability to challenge costs and drive value.
• Strong stakeholder management and relationship-building skills.
• Experience working within complex multi-site operational environments.
• Excellent communication, negotiation and influencing skills.
• Strong analytical and reporting capability.

Responsabilidades

• Develop and maintain effective relationships with strategic suppliers and subcontractors.
• Manage supplier performance against agreed KPIs, SLAs and contractual requirements.
• Lead regular supplier review meetings and performance discussions.
• Implement performance improvement plans where standards fall below expectations.
• Monitor supplier delivery across planned maintenance, reactive works and specialist projects.
• Ensure suppliers consistently deliver high standards of workmanship, service quality and customer experience.
• Maintain a robust supplier governance framework.
• Ensure all suppliers remain compliant with OCS approval requirements.
• Monitor supplier competence, training, accreditation, insurance and certification records.
• Support supplier audits and compliance reviews.
• Ensure supplier corrective actions are implemented and closed within agreed timescales.
• Maintain approved supplier records and onboarding processes.
• Work closely with Commercial and Finance teams to ensure effective cost control.
• Review quotations and supplier pricing to ensure value for money.
• Support budget management and forecasting activities.
• Identify cost reduction opportunities and efficiency improvements.
• Monitor subcontractor spend across all workstreams.
• Support delivery of annual savings and commercial improvement initiatives.
• Collaborate with operational teams to ensure suppliers support contractual performance requirements.
• Support resolution of escalated service delivery issues.
• Monitor supplier capacity and resource availability.
• Ensure suppliers support emergency response requirements and business continuity plans.
• Assist with mobilisation, transformation and service improvement programmes.
• Support compliance across all relevant technical disciplines including refrigeration, HVAC, electrical, mechanical, water hygiene and building fabric.
• Ensure suppliers meet statutory and contractual compliance obligations.
• Work closely with Technical Assurance teams to address audit findings and compliance risks.
• Promote safe systems of work and strong health and safety performance throughout the supply chain.
• Drive performance improvement initiatives across the supplier network.
• Encourage innovation and adoption of best practice.
• Support sustainability and ESG objectives through the supply chain.
• Share lessons learned and performance insights across operational teams.
• Identify opportunities to improve service delivery, customer outcomes and operational efficiency.

Conhecimentos

Supplier management

FM – hard services

KPIs & SLAs

Commercial acumen

Stakeholder management

Multi-site operations

Negotiation skills

Analytical reporting

Ferramentas

CAFM

Power BI

Descrição da oferta de emprego

OCS UK & Ireland is seeking a Supplier Relationship Manager to govern the specialist supply chain supporting a national multi-site hard services facilities management contract. You will work across self-delivered and subcontracted services to ensure safe, compliant, cost-effective and customer-focused delivery.

The role interfaces with Operations, Commercial, Procurement, Technical Assurance and supply chain partners to maintain a resilient, high-performing network across refrigeration, HVAC,