Remote Senior Product Manager

Sophos; North Berwick; Remote; GBP 90,000 - 120,000; Full time

Job summary

Sophos, a remote-first cybersecurity vendor, is seeking a Senior Product Manager to enable MSP partners across the UK region. You will lead training, onboarding, and content alignment with platform updates, ensuring partners can deliver value from day one.

You will collaborate with Product and Customer Success to maintain up-to-date end-user guidance, FAQs, and best practices. Remote/hybrid options apply, with legal work eligibility required for the posting jurisdiction.

Qualifications

• 5–8 years in a cybersecurity-related role.
• Experience in product feedback or voice-of-customer.
• Experience with B2B SaaS or security vendor environments.
• Ability to work in a remote-first organization with hybrid options.

Responsibilities

• Provide end-user guidance, FAQs, and best-practice docs.
• Track enablement progress across MSP portfolio and flag gaps.
• Support field teams with product knowledge and customer scenarios.
• Act as primary field resource for MSP partners in the region.

Skills

Cybersecurity knowledge

Partner enablement

B2B SaaS experience

Remote collaboration

Stakeholder management

Job description

As a Remote Senior Product Manager, you will support MSP partners in delivering effective training and onboarding.

Partner with the Product and Customer Success teams to ensure end-user training content remains current and aligned with platform updates and new feature releases.

What you'll work on

• Provide partners with end-user-facing guidance materials, FAQs, and best-practice documentation they can adapt and deliver to their customers
• Track partner enablement progress and readiness across your regional MSP portfolio, flagging partners who need additional support and identifying those ready to scale
• Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description
• Operate as a structured, consistent feedback channel between the field and the Sophos Product team, this is a core accountability of the role, not a secondary activity
• Serve as the primary field resource for CISO Advantage MSP partners within your region, the person partners contact when they need product knowledge, positioning support, or help with a customer situation

What you'll bring

• with the ability to operate effectively across technical, commercial, and customer-facing contexts, while Employee-led diversity and inclusion networks that build community and provide education and advocacy
• 5–8 years of experience in a cybersecurity-related role, this could include technical pre-sales, partner success, channel enablement, security consulting, or a vendor-side field role
• You’ll need experience in a product feedback, customer success, or voice-of-customer role within a B2B SaaS or security vendor environment
• Sophos operates a remote-first working model, making remote work the primary option for most employees
• However, some roles may necessitate a hybrid approach
• S to the end-user organizations they serve, ensuring customers can navigate and use the platform confidently from day one
• While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship
• You’ll need experience working with or within an MSP, channel partner, or VAR environment, understanding how managed service businesses operate and how they engage their customers

Role details

• Work model: Hybrid