Remote Senior Mortgage QA Lead: Customer Outcomes

RVU; United Kingdom; Remote; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Remote working

Basic Salary of £40k

Wellness programme

Pension via Aviva

Sick pay insurance

Private medical insurance

Death in service policy

Long service awards

Job summary

Mojo Mortgages in the UK is seeking a Senior Customer Outcomes and Quality Assessor to lead a team of four QA assessors, focusing on high‑quality mortgage advice and FCA compliance. You will steer calibration, coaching, appeals, and monthly MI while ensuring consistent scoring and strong risk controls.

You will work remotely with flexible hours, own your output, and drive improvements across QA processes, partnering with Operations, Sales and Risk & Compliance to raise the standard of mortgage

Qualifications

• CeMAP 1, 2 & 3 or equivalent.
• Competence status to assess advice and sign off under the T&C Scheme.

Responsibilities

• Line manage four QA assessors and set monthly objectives.
• Assess high‑risk cases and lead calibration and coaching.
• Manage appeals and produce monthly MI with trend analysis.
• Support risk-based case selection and QA tooling improvements.
• Represent QA across Operations, Sales and Risk & Compliance.

Skills

FCA knowledge

Attention to detail

AI literacy

Google Sheets

Google Docs

Google Slides

Education

CeMAP 1,2 & 3 or equivalent

Tools

Google Sheets

Google Docs

Google Slides

AI tools

Job description

Mojo Mortgages in the UK is seeking a Senior Customer Outcomes and Quality Assessor to lead a team of four QA assessors, focusing on high‑quality mortgage advice and FCA compliance. You will steer calibration, coaching, appeals, and monthly MI while ensuring consistent scoring and strong risk controls.

You will work remotely with flexible hours, own your output, and drive improvements across QA processes, partnering with Operations, Sales and Risk & Compliance to raise the standard of mortgage