Remote Mortgage Advice Quality Assessor

RVU; United Kingdom; Remote; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Remote working

Salary £35,000 per year

Pension via Aviva

Sick pay insurance

Private medical insurance (subsidised)

Death in service

Long service awards

Job summary

Mojo Mortgages is hiring a Customer Outcomes and Advice Quality Assessor. This fully remote role requires at least 2 years in QA of financial services, with mortgage advice experience preferred. You will assess advice, provide precise feedback, and support the Compliance function while working with a small, dedicated team.

Competitive salary £35,000/year; remote from anywhere with global flexibility. Strong analytical skills and attention to detail are essential.

Qualifications

• Minimum 2 years’ experience as a QA assessor in financial services.
• Experience in mortgage advice is preferred.
• Knowledge of FCA Consumer Duty and Conduct Rules is desirable.

Responsibilities

• Assess mortgage advice against internal standards and regulatory requirements.
• Own your output by meeting monthly volume, quality, and turnaround standards.
• Record outcomes with evidence-based feedback for Mortgage Experts and Sales Managers.
• Explain reasoning in calibration and defend decisions on appeal.
• Escalate compliance risks and identify root causes; suggest automation opportunities.
• Review referrals and elevate any PEP or sanctions matches to Risk & Compliance.

Skills

Attention to detail

Judgement

AI tools

Change management

Google Sheets

Education

CeMAP 1-3 or equivalent

Competence status to assess advice under T&C Scheme

Tools

Google Sheets

Job description

Mojo Mortgages is hiring a Customer Outcomes and Advice Quality Assessor. This fully remote role requires at least 2 years in QA of financial services, with mortgage advice experience preferred. You will assess advice, provide precise feedback, and support the Compliance function while working with a small, dedicated team.

Competitive salary £35,000/year; remote from anywhere with global flexibility. Strong analytical skills and attention to detail are essential.