Remote Senior Human Data Operations Partner (Research)

Prolific; United Kingdom; Remote; GBP 90,000 - 130,000; Full time

Job summary

Prolific is seeking a Senior Human Data Operations Partner (Research) to own the operational delivery of high-value research projects and to help grow Prolific’s Research participant supply globally. You will lead bespoke engagements across academic studies, product testing, user interviews, and market research, ensuring quality, feasibility, and timely execution.

You will partner with multiple teams to align operations with strategic objectives, optimize onboarding, and expand niche participant

Qualifications

• Experience in operations, ideally in marketplace or platform environments.
• Strong project management skills with attention to detail.
• Ability to analyze data and support decision-making.
• Proficiency with tools like Metabase, Zapier, Asana and HubSpot.
• Excellent communication and stakeholder enablement capabilities.
• Familiarity with human data operations or related domains is a plus.

Responsibilities

• Serve as a key resource for client-specific Research customer teams, acting as the primary point of contact for participant-related operations.
• Support bespoke client projects by managing participant acquisition, onboarding, verification, and activation processes to meet deliverables.
• Partner with the Head of Human Data Operations to address gaps in participant supply, ensuring alignment with customer requirements and quality standards.
• Develop detailed project plans, workflows, and enablement materials to support efficient delivery.
• Maintain Prolific’s participant pools as high-quality, diverse, and optimised to meet customer demands.
• Continuously optimise participant onboarding and activation funnels to enhance retention and task performance.
• Monitor participant engagement and quality metrics, using insights to drive improvements.
• Contribute to upskilling programmes and certification processes for participants involved in complex Research tasks.
• Work closely with product, data, science, and customer success teams to align operational priorities with strategic objectives.
• Collaborate with product managers to transform manual processes into scalable, technology-driven solutions.
• Act as a conduit between delivery teams and operational functions to ensure seamless project execution.
• Document and communicate operational changes to stakeholders across the business, ensuring smooth adoption.
• Develop playbooks and documentation that turn reactive customer requests into repeatable operational capabilities.
• Contribute to roadmap discussions related to Research supply strategy and long-term vertical growth.

Skills

Operations

Project management

Data analysis

Stakeholder enablement

Communication

Documentation

Tools

Metabase

Zapier

Asana

HubSpot

Job description

Prolific is seeking a Senior Human Data Operations Partner (Research) to own the operational delivery of high-value research projects and to help grow Prolific’s Research participant supply globally. You will lead bespoke engagements across academic studies, product testing, user interviews, and market research, ensuring quality, feasibility, and timely execution.

You will partner with multiple teams to align operations with strategic objectives, optimize onboarding, and expand niche participant