Remote Sales Advisor

IKEA; Sheffield; Hybrid; GBP 25,000; Full time

Job summary

IKEA Sheffield Remote Customer Meeting Point recherche un Remote Sales Advisor pour un rôle qui mélange travail à domicile et en magasin. Vous apporterez votre passion pour le service client et la résolution de problèmes, tout en offrant des solutions complètes d'ameublement à la clientèle. Ce poste, qui nécessite une présence 1 jour par semaine dans l'unité de Sheffield, vous permettra de travailler dans un environnement dynamique aux horaires flexibles.

Benefits

15% IKEA discount

Life Assurance

Employee Assistance Program

Enhanced pension contributions

Qualifications

• Expérience préalable en ventes ou support client.
• Capacité à travailler indépendamment avec un état d'esprit axé sur la résolution de problèmes.
• Espace de travail à domicile confidentiel et privé.

Responsibilities

• Offrir un soutien client de qualité dans un environnement distant.
• Utiliser des techniques de vente active lors des contacts clients.
• Améliorer les ventes en démontrant des solutions d'ameublement.

Skills

Problem-solving

Effective communication

Numeracy

Tools

Microsoft Office

Multiple IT systems

Job description

IKEA Sheffield Remote Customer Meeting Point are looking to welcome a Remote Sales Advisors to join our team. This role is a mix of home & in-office working, with 1 day a week working within IKEA Sheffield Remote Customer Meeting Point. Co-workers must reside within 1 hour commute of IKEA Sheffield Unit as part of location principles.

Ready to bring your passion for people and problem-solving to a role that blends flexibility, creativity, and connection? Join our vibrant team as a Remote Sales Advisor - where every conversation is a chance to make a difference. If you're within an hour of our Sheffield unit and love the idea of combining remote work with a touch of in-store collaboration, this could be your perfect fit!


WHAT WE OFFER

• The Start Date of employment will be: 14th September 2025
• Hourly rate of £12.60 per hour.
• 39 Hours per week 5 days per week, shifts between 7.00am - 8.15pm hours will support the needs of the business. Availability to work weekends, early mornings, and evenings as part of a rotating schedule.
• Training will take place in IKEA Sheffield Remote Customer Meeting Point.
• Requires 1 day per week in Sheffield office.
• We can discuss flexibility to match your life and our business needs during the interview.


WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% IKEA discount & discount portal helping you save £100’s on High-street retailers
• X3 Life Assurance, enhanced statutory pension contributions & interest free loans
• Free & Confidential Employee Assistance Program and Wellbeing Portal
• Commitment to your development throughout your IKEA career, starting on your first day

..as well so much more! Full Benefit List - https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310


WHAT YOU'LL NEED TO HAVE

• Previous experience in sales or customer support.
• A problem-solving mindset with the ability to thrive independently.
• Proficiency in using multiple IT systems and digital tools.
• Effective communication skills and the ability to engage customers in a remote sales environment.
• Adaptable and flexible mindset to thrive in a dynamic environment, taking on varied roles and responsibilities each day.
• Flexibility to work in a setting where each day presents unique challenges.
• Private, confidential home workspace – A dedicated area designed for focused, secure work, ensuring privacy for sensitive tasks and conversations.
• Strong numeracy skills with the ability to take accurate measurements.


WHAT YOU'LL BE DOING DAY TO DAY

• Provide quality customer support in a remote environment to secure a great customer experience via phone, webchat or video depending on the nature of the query.
• Working in line with a call centre environment and routine within your home e.g scheduled breaks, back to back calls, planning appointments and chat along with scheduled team meetings.
• Enhance sales by demonstrating a commercial mindset and true salesmanship with every customer contact to offer complete home furnishing solutions.
• Use planning tools, Microsoft office, the internet and relevant programmes to support selling to the customer.
• Use remote active selling techniques during customer contact.
• Stay updated on IKEA products, services, commercial priorities and activities to steer sales.
• Capture relevant customer insights to improve the IKEA customer experience.


WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many!


RECRUITMENT PROCESS INFORMATION

If you have any special requirements during the interview process, there will be space to let us know during your application

• Please attach an updated CV with your application so we can get to know you better.
• Shortlisted candidates will be required to complete a short video interview with pre-recorded questions
• Shortlisted candidates will be invited by email to attend a virtual interview
• We understand not everyone will be successful, but we promise to keep you informed either way.


We understand not everyone will be successful, but we promise to keep you informed either way.

Final offers of employment are contingent upon clear results in mandatory background checks. Backgrounds checks must be completed by all successful candidates.
• Home Working Assessment for IKEA to agree and approve a safe and healthy working environment.

For any advice or support, email Recruiter [e-mail] and I will be happy to help!