Remote Operations Centre Engineer

Fugro; Aberdeen City; Remote; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Private medical insurance

Pension scheme

Cycle to work

Gym discounts

Job summary

Fugro’s Remote Operations Centre in Aberdeen is seeking a ROC Engineer to maintain available, reliable remote operations. Working from the central onshore hub, you will provide hands-on technical support across operational systems, workstations and communications.

This rotational 12-hour shift role suits someone with offshore experience in inspection, survey or ROV operations, who is practical, methodical and able to troubleshoot a range of technologies while collaborating with global teams.

Qualifications

• Strong technical understanding of OT, computer systems, networking and related hardware.
• Ability to diagnose faults, assess impact and resolve or escalate.
• Experience supporting live offshore and remote operations; uptime critical.

Responsibilities

• Provide first-line technical support for ROC systems and equipment.
• Configure ROC workstations and systems ahead of planned operations.
• Support mobilisation/d mobilisation of remote operations within the ROC.
• Monitor system health and respond to faults to maintain availability.
• Troubleshoot live operations and escalate to specialists as needed.
• Assist with integration and testing of new tech and changes.

Skills

Operational technology

Networking

Troubleshooting

Offshore experience

Technical documentation

Job description

About the role

Join Fugro’s Remote Operations Centre in Aberdeen as a ROC Engineer and play a key role in ensuring our remote operations capability remains available, reliable and ready for use. Working from our centralised 24/7 onshore hub, the ROC Engineer provides hands‑on technical support across operational systems, workstations, communications and remote operations infrastructure. The role supports the preparation of the ROC for upcoming operations, provides technical assistance during live activities, troubleshoots issues and works alongside specialist teams to maintain and continually improve the systems that Fugro’s remote operations depend on. This is a rotational position, working 12‑hour shifts across a three‑week schedule. The role would suit someone with offshore experience within inspection, survey, ROV operations or a similar technical environment, who is practical, methodical and confident troubleshooting a range of operational technologies.

Your Role and Responsibilities

Reporting to the ROC Superintendent, the ROC Engineer works closely with ROC operational teams, service lines, offshore personnel, project teams, IT, Operational Technology Services (OTS), equipment and application specialists, and third‑party suppliers. The role also involves collaboration with other Fugro Remote Operations Centres and technical teams globally, providing exposure to an evolving range of remote and autonomous technologies.

Key responsibilities include

• Providing first‑line technical support for ROC operational systems, workstations, communications and associated equipment.
• Preparing, configuring and checking ROC workstations and systems ahead of planned operations.
• Supporting the mobilisation and demobilisation of remote operations within the ROC.
• Monitoring the condition and availability of technical systems and responding to faults or reduced capability.
• Troubleshooting technical issues during live operations and escalating to the appropriate technical specialists when required.
• Supporting the integration and testing of systems, software, communications and equipment.
• Carrying out routine checks, testing and basic maintenance within defined levels of competence and authority.
• Maintaining accurate technical logs, system information, fault records and shift handovers.
• Supporting configuration and change control to ensure operational systems remain controlled and traceable.
• Supporting technical recovery following equipment, communication or system failures.
• Assisting operational teams with technical issues affecting remote control, supervision and support activities.
• Supporting trials and the introduction of new technologies and capabilities into the ROC.
• Identifying recurring faults and opportunities to improve system reliability and technical performance.
• Working with technical owners and specialist teams to implement improvements while maintaining appropriate operational controls.
• Following Fugro QHSSE, information security, operational and technical procedures.
• Contributing to lessons learned and sharing technical knowledge across the ROC team.

What You’ll Need to Thrive in This Role

Have a strong technical understanding of operational technology, computer systems, networking, communications and associated hardware, with the ability to investigate technical issues methodically.

Be a practical problem solver who can diagnose faults, understand their impact and either resolve them within their area of competence or engage the appropriate specialist support.

Understand the demands of supporting live offshore and remote operations, where system availability, reliability and timely technical support are essential.

Be comfortable working within defined technical boundaries and recognise when an issue needs to be escalated to OTS, IT, service lines, suppliers or other technical specialists.

Be organised and capable of maintaining clear technical records, fault information, configuration details and shift handovers.

Have strong communication skills, with the ability to explain technical issues and their operational impact to both technical and non‑technical colleagues.

Work collaboratively and build effective relationships with ROC personnel, offshore teams, project teams, service lines and specialist support functions.

Take a proactive approach to identifying emerging technical issues and opportunities to improve reliability, resilience and ways of working.

Demonstrate a strong commitment to QHSSE, information security, change management and operational requirements.

Be committed to continuous learning and developing their technical knowledge as new platforms, systems and remote and autonomous technologies are introduced.

About Us

Who we are

Do you want to join our Geo‑data revolution? Fugro’s global reach and unique know‑how will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geo‑data for their needs, so they can design, build and operate their assets more safely, sustainably and efficiently. But we’re always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative but work well within a team.

What we offer

Fugro provides a positive work environment as well as projects that will satisfy the most curious minds. We also offer great opportunities to stretch and develop yourself. By giving you the freedom to grow faster, we think you’ll be able to do what you do best, better. Which should help us to find fresh ways to get to know the earth better. We encourage you to be yourself at Fugro. So bring your energy and enthusiasm, your keen eye and can‑do attitude. But bring your questions and opinions too. Because to be the world’s leading Geo‑data specialist, we need the strength in depth that comes from a diverse, driven team. Our view on diversity, equity and inclusion At Fugro, our people are our superpower. Their variety of viewpoints, experiences, knowledge and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behaviour and unfair treatment are not. Everybody is to be well‑supported and treated fairly. And everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance, that makes us feel more connected to Fugro’s purpose ‘together we create a safe and liveable world’ – and to each other.

Benefits of joining our team

• Extensive career & training opportunities both nationally and internationally.
• Competitive salary.
• Contributory pension scheme.
• Private medical insurance.
• Health cash plan.
• Group life assurance.
• Group income protection.
• Electric car scheme.
• Cycle to work scheme.
• Discounted gym membership.
• Discounts platform.
• The Fugro Card (pre‑paid virtual visa card, which earns cash back automatically when money is spent at any participating retailers).
• Enhanced maternity and paternity pay.
• Long service awards.
• Fugro values awards.
• Employee referral bonus scheme.

Fugro Profile

Fugro is the world’s leading Geo‑data specialist, collecting and analysing comprehensive information about the Earth and the structures built upon it. Adopting an integrated approach that incorporates acquisition and analysis of Geo‑data and related advice, Fugro provides solutions. With expertise in site characterisation and asset integrity, clients are supported in the safe, sustainable and efficient design, construction and operation of their assets throughout the full life cycle. Employing approximately 9,000 talented people in 61 countries, Fugro serves clients around the globe, predominantly in the energy and infrastructure industries, both offshore and onshore. In 2020, revenue amounted to EUR 1.4 billion. Fugro is listed on Euronext Amsterdam.