Remote Onboarding Specialist

HireLATAM; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A dynamic events company is looking for a Remote Onboarding Specialist to lead engaging training sessions for new hires. The ideal candidate is cheerful and tech-savvy, providing a flexible work environment. Candidates with a passion for service excellence and experience in the hospitality industry are encouraged to apply.

Benefits

Flexible schedule

Opportunity for growth

Supportive remote team

Qualifications

• Experience in hospitality or customer service training preferred but not required.
• Passion for service excellence and hospitality culture.

Responsibilities

• Conduct training sessions for new front-of-house hires.
• Guide new hires through the service manual and expectations.
• Ensure training sessions are engaging and aligned with company culture.

Skills

Strong communication and presentation skills

Cheerful, charismatic, and approachable personality

Ability to teach and motivate individuals

Organized and reliable

Tech-savvy with video conferencing platforms

Bilingual in English and Spanish

Job description

Job Title: Remote Onboarding Specialist (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $1,600 USD/month paid via wire transfer

Schedule: Flexible (workdays and hours may vary; time zone alignment with U.S. Eastern Time preferred; standard lunch breaks accommodated)

Our Client:

Our client delivers comprehensive catering solutions across the Northeast and select national markets. Their team transforms occasions into extraordinary experiences by combining strategic event design, genuine hospitality, and precise culinary craftsmanship. They navigate seamlessly between highly personalized intimate gatherings and expansive corporate initiatives. Their portfolio spans prestigious enterprises—including leading streaming platforms, innovative automotive manufacturers, and enterprise software pioneers—alongside mission-driven organizations focused on youth development, affordable housing, and cardiovascular health advocacy. Their operational philosophy centers on seven foundational principles: unwavering dedication, service excellence, personal responsibility, ethical standards, open communication, continuous evolution, and purposeful engagement. These values shape every interaction and ensure each celebration reflects their commitment to distinction.

Job Overview:

We’re seeking a New Hire Service Trainer who is cheerful, charismatic, and naturally skilled at teaching. This person will play a vital role in shaping the first impression for their new front-of-house team members—servers, bartenders, and event staff. The trainer will lead engaging one-on-one virtual sessions (and occasionally small group sessions) to introduce new hires to the company's service manual, standards, and core expectations. While prior experience in the food & beverage (F&B) industry is a plus, it is not required. Our ideal candidate is someone who genuinely enjoys onboarding, inspires excitement in new hires, and reinforces the importance of service excellence in making life’s most important celebrations memorable.

Responsibilities:

• Conduct virtual one-on-one and group training sessions for new front-of-house hires (servers, bartenders, and event staff).
• Guide new hires through the company's service manual, standards, and expectations.
• Foster enthusiasm and a sense of belonging for new team members joining our company.
• Ensure training sessions are engaging, clear, and aligned with company culture and values.
• Provide feedback and encouragement to help new hires feel confident and prepared for their first event.
• Collaborate with management to update training materials as needed.
• Track participation, progress, and completion of training sessions.

Qualifications, Skills and Key Competencies:

• Strong communication and presentation skills.
• Cheerful, charismatic, and approachable personality.
• Ability to teach and motivate individuals with varying levels of hospitality experience.
• Organized, reliable, and comfortable managing training schedules independently.
• Tech-savvy with experience using video conferencing platforms (e.g., Zoom, Google Meet).
• Bilingual in English and Spanish (preferred, but not required).
• Prior experience in F&B, hospitality, or customer service training (preferred, not required). Passion for service excellence and hospitality culture.

Benefits:

• Flexible schedule.
• Opportunity to grow with a dynamic and expanding events company.
• Work remotely with a supportive and collaborative team.
• Be part of an organization that celebrates creativity, service, and people.

Application Disclaimer: Please Read Before Proceeding

To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.

Voice/Video Recording is REQUIRED

Your application cannot be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.

Mandatory Knockout Questions

Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.

Apply Wisely

To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.

Check Your SPAM Folder

All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.

We appreciate your interest and look forward to reviewing your application!