REMOTE MORTGAGE CUSTOMER SERVICES ADVISOR

The Recruiters Room; City of Edinburgh; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment firm is looking for a Mortgage Customer Services Advisor to work 100% remotely from the UK. The role offers a salary of £25,000 plus bonuses and requires experience in high-volume customer service and FCA regulations. You will be responsible for assisting customers regarding their mortgage accounts and providing efficient solutions. This position includes a fantastic benefits package, including private healthcare and gym memberships.

Benefits

Private healthcare

Subsidized gym memberships

Annual awards

Employee assistance program

Qualifications

• Must have high-volume customer service experience (B2C).
• Experience in an FCA regulated environment is essential.

Responsibilities

• Provide positive solutions to customer queries related to mortgages.
• Spend working hours on the phone to customers with some administration tasks.
• Join as a customer service agent in a high-volume call center.

Skills

High-volume telephone-based customer service experience

Experience in FCA regulated environment

Empathy

Job description

Overview

MORTGAGE CUSTOMER SERVICES ADVISOR

100% REMOTE WORKING (UK ONLY) • START DATE - 26TH JAN 2026 • £25,000 + BONUS • 25 DAYS HOLIDAY, PLUS FANTASTIC BENEFITS PACKAGE • ALL EQUIPMENT SUPPLIED

Responsibilities

• Communicate with customers who have queries on their Mortgage account and provide them with positive solutions to their problems, whilst adhering to regulations & legislation.
• Your working day will be spent on the telephone to customers alongside a small amount of Administration.
• From 26th Jan 2026, join the client as a confident, empathetic and experienced Customer Service Agent in a high-volume call centre environment.

Requirements / Qualifications

• High-volume, 100% telephone-based, Customer Service experience (B2C)
• Experience working in an FCA regulated environment
• Must be able to say "YES" to having both of the above to apply

Candidate Notes

Our client is a very successful Mortgage lender that has grown significantly in the last 5 years. They offer a different style to lending and aim to help everyone own their own property. This role requires a candidate with Financial Services experience and a background in high-volume customer service.

Benefits

• Fully remote working with fully remote training
• All IT equipment supplied
• A yearly bonus
• Frequent staff incentives including high street vouchers
• Annual awards
• Employee assistance and welfare programme
• Private healthcare
• Subsidized gym memberships
• Long term progression opportunities

Notes & Conditions

• This role requires presence for all training dates within the first 7 weeks of start date (training dates vary).
• The client will conduct full Criminal and Financial background checks; please disclose anything likely to be flagged during screening.
• In line with GDPR regulations, you may be contacted via email, telephone and/or text message. To receive future job alerts, consent within marketing preferences will be requested. Due to high application volume, we may not respond to every application individually. If you do not hear within 5 days, please assume your application was not successful.