Remote Live Chat Support Assistant

VITA CV; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

VITA CV is hiring a Remote Live Chat Support Assistant to enhance customer service for a UK-based e-commerce company. Ideal candidates should possess strong written communication skills and tech-savviness, enabling them to support customers effectively while working flexibly from home. Responsibilities include managing live chats, resolving inquiries, and maintaining customer satisfaction benchmarks.

Benefits

Paid training and onboarding

Work-from-home flexibility

Long-term growth opportunities

Supportive team environment with feedback

Qualifications

• Previous customer service or chat support experience preferred.
• Reliable internet, computer, and quiet home workspace.

Responsibilities

• Provide real-time support to customers via live chat.
• Resolve product or service inquiries quickly.
• Log interactions into CRM systems.

Skills

Written English

Typing skills

Multitasking

Problem-solving

Job description

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Join to apply for the Remote Live Chat Support Assistant role at VITA CV

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This range is provided by VITA CV. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Remote Live Chat Support Assistant

Job Type: Part-Time or Full-Time | Remote

Location: United Kingdom – Remote

About the Role

Vita CV is hiring on behalf of a UK-based e-commerce and technology services company. We’re looking for a customer-focused and tech-savvy Live Chat Support Assistant to join their remote customer support team. This role is perfect for someone who enjoys helping others and communicating clearly through written messages.

Key Responsibilities

• Provide real-time support to customers via live chat
• Resolve product or service inquiries quickly and accurately
• Escalate complex issues to relevant departments when necessary
• Update customer details and log interactions into CRM systems
• Maintain response time, satisfaction score, and chat quality benchmarks

What We’re Looking For

• Strong written English and fast typing skills
• Previous customer service or chat support experience preferred
• A calm, friendly, and problem-solving approach
• Ability to multitask and handle multiple chat conversations
• Reliable internet, computer, and a quiet home workspace
• Work-from-home flexibility
• Competitive hourly pay
• Paid training and onboarding
• Long-term growth opportunities with a reputable client
• Supportive team environment with regular feedback and coaching

Apply Now

If you enjoy helping customers and prefer a remote, flexible work setup, apply now through Vita CV and join a growing digital support team.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Part-time

Job function

• Job function

  Customer Service

• Industries

  Marketing Services

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