Remote Holiday Advisor

Discover Consulting; Portsmouth; Remote; GBP 28,000 - 35,000; Full time

Job summary

A travel consultancy is offering a remote opportunity for a Holiday Advisor. In this role, you will manage travel arrangements, provide customer support, and ensure client satisfaction while working flexibly from anywhere. Ideal candidates will possess strong communication and organizational skills, as well as familiarity with booking software. This position allows you to work independently and engage with clients to meet their travel needs.

Responsibilities

• Make necessary travel arrangements for clients.
• Manage expenses and provide support to travelers.
• Issue airline tickets and travel documents.
• Provide travel advice and information on attractions.
• Respond to customer inquiries and troubleshoot issues.
• Stay updated with industry news and developments.
• Ensure customer satisfaction through communication.
• Work with vendors for best pricing.

Skills

Good communication and customer service skills

Excellent organizational skills

Familiarity with booking systems and software

Knowledge of applicable industry rules

Attentiveness to customers' desires

Ability to handle multiple tasks

Ability to take initiative

Job description

Overview

A Remote Holiday Advisor Opportunity offers an excellent chance to provide a valuable service to different organizations and businesses while enjoying the freedom to work from anywhere. You would be responsible for planning and organizing business travel, bookings, and accommodations for your clients. With this remote opportunity, you would have the flexibility to work your own hours. You must be able to work independently and be comfortable using a variety of software programs, and comfortable working remotely.

Responsibilities

• Make all necessary arrangements, such as researching and reserving flights, ground transportation, lodging, and other travel-related services.
• Manage expenses, track reimbursements and provide support to travelers while they are on the road.
• Issue airline tickets, vouchers and other travel documents.
• Provide customers with travel advice and information about local attractions.
• Respond to customer inquiries and troubleshoot travel issues.
• Stay up to date with industry news and developments.
• Ensure customer needs are met in a timely and satisfactory manner.
• Keep current on all forms of payment accepted by the agency.
• Work with external vendors to secure lowest prices and special deals for customers.
• Ensure customer satisfaction through effective communication and follow-up.

Key Qualifications

• Good communication and customer service skills
• Excellent organizational skills
• Familiarity with booking systems and software
• Knowledge of applicable industry rules, regulations, and requirements
• Attentiveness to customers' desires, questions, and needs
• Ability to handle multiple tasks and maintain attention to detail
• Ability to take initiative and anticipate customer needs as needed