Remote Head of Digital Product & Service Delivery

ETIO; England; Hybride; GBP 70 000 - 80 000; Plein temps

Avantages offerts par ce poste

25 days annual leave plus bank hols (+

Flexible working culture

Private Medical Insurance & Healthcare

Enhanced family-friendly policies

Work from Anywhere globally (up to 8 w

Paid volunteer day

Cycle to Work & Electric Car Scheme

3% employer pension contribution

Résumé du poste

ETIO is seeking expressions of interest for the Head of Product & Service Management to shape digital products and technology-enabled services across a national programme. The role is remote/flexible with travel across England, offering a 2-year contract or Associate engagement and a competitive salary (£70,000-£80,000 FTE or up to £700 daily rate).

The Head will set the strategic direction, governance and delivery of digital services, ensuring security, scalability and user-centred design,

Qualifications

• Significant experience in product management, service management or digital transformation within a complex programme or organisation.
• Experience taking accountability for technology delivery across design, build, integration, implementation and live service operation.
• A proven track record of building shared ownership and alignment across organisational, stakeholder and contractual boundaries.
• Strong understanding of product lifecycle management, roadmap development and prioritisation.
• Experience working with technology delivery teams, developers, architects and service providers.
• Strong understanding of service management principles and operational delivery.
• The confidence and credibility to provide constructive challenge to both programme teams and technology partners.
• Experience operating within data protection, information governance and security requirements.
• Excellent stakeholder management, communication and influencing skills.
• Experience managing suppliers, external technology providers or strategic delivery partners.
• Strong analytical, problem-solving and decision-making skills.
• The ability to balance strategic priorities with operational delivery and programme outcomes.

Responsabilités

• Provide strategic leadership for product and service management across the programme.
• Lead the technology partner's contribution to solution design, delivery, integration, mobilisation and live operation.
• Establish and maintain a shared product vision, strategy and roadmap across the programme and technology workstreams.
• Ensure the technology partner mobilises the appropriate capability across architecture, security, service design, user research, accessibility, engineering, integration, data, testing, DevOps and service operations.
• Translate user needs and programme requirements into clear product priorities and delivery outcomes.
• Establish effective product governance, prioritisation and decision-making processes.
• Lead product and service readiness, testing, acceptance, release management and transition into live service.
• Ensure appropriate approaches to data protection, information security and information governance are embedded throughout delivery.
• Monitor service performance, availability, user satisfaction and operational effectiveness.
• Identify opportunities for product enhancement, service improvement and innovation.
• Manage product and service risks, dependencies, priorities and delivery challenges.
• Support the mobilisation and implementation of digital services at scale.
• Provide clear reporting, insight and recommendations to senior leaders and stakeholders.

Connaissances

Product management

Service management

Digital transformation

Stakeholder management

Leadership

Communication

Governance

Data governance

Security

Programme delivery

Description du poste

ETIO is seeking expressions of interest for the Head of Product & Service Management to shape digital products and technology-enabled services across a national programme. The role is remote/flexible with travel across England, offering a 2-year contract or Associate engagement and a competitive salary (£70,000-£80,000 FTE or up to £700 daily rate).

The Head will set the strategic direction, governance and delivery of digital services, ensuring security, scalability and user-centred design,