Remote Fleet Services Agent — Deployments & Support

MICHELIN Connected Fleet; Leeds; Hybrid; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Flexible hours

Remote-friendly

Job summary

MICHELIN Connected Fleet is seeking a Fleet Service Agent to support fleets with vehicle-related needs, deployments, activations and ongoing quality initiatives. You will work closely with customers and third-party partners to ensure a great experience, with a focus on right first-time delivery and customer satisfaction.

The role requires strong customer service skills, clear communication and the ability to manage multiple deployments in a fast-paced environment, while maintaining high service

Qualifications

• Strong understanding of Services (Customer Service, Field Service, Deployment etc.)
• Excellent communication skills, both written and verbal
• Ability to relate with stakeholders and achieve win‑win ways of working
• Clear written and verbal communication with internal and external customers
• Ability to adapt to different cultures and realities

Responsibilities

• Working as part of a Helpdesk team to effectively support customers
• Coordinate installations for new customers with third party partners
• Coordinate deployments including Upgrades, Defits/Refits, RHIs and OEM activations
• Collaborate with Sales to ensure on-time, on-budget delivery
• Assess project delivery risk from start to final installation plan
• Provide inputs to improve processes and document procedures
• Keep in-house systems up-to-date and track outstanding tasks

Skills

Customer service

Communication

Stakeholder management

Project coordination

Multicultural adaptability

Initiative

Job description

MICHELIN Connected Fleet is seeking a Fleet Service Agent to support fleets with vehicle-related needs, deployments, activations and ongoing quality initiatives. You will work closely with customers and third-party partners to ensure a great experience, with a focus on right first-time delivery and customer satisfaction.

The role requires strong customer service skills, clear communication and the ability to manage multiple deployments in a fast-paced environment, while maintaining high service