Remote Dispatcher & Scheduler

HireLATAM; Colchester; Remote; GBP 40,000 - 60,000; Full time

Job summary

A premier recruitment agency is seeking a Remote Dispatcher & Scheduler to support a mobile pet grooming service. This role involves scheduling appointments, handling customer inquiries, and managing groomers' schedules efficiently. Ideal candidates should have excellent communication skills and prior customer service experience, all while enjoying the flexibility of working from home.

Benefits

Work-life balance

International experience

Learning & Development

Paid time off

Business scheduled US holidays off

Qualifications

• 2+ years of Customer Service or relevant experience.
• Must have excellent verbal and written communication skills.
• Working knowledge of Google docs and sheets or Microsoft Word and Excel.

Responsibilities

• Schedule efficient routes and groom durations to optimize a groomer's workday.
• Handle customer inquiries and resolve complaints professionally.
• Maintain groomers' fully booked schedules by managing appointments.

Skills

Communication

Empathy

Multi-tasking

Tools

Google Docs

Microsoft Word

Microsoft Excel

Job description

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.

Job Title: Remote Dispatcher & Scheduler(100% Work From Home)

Location:Remote from Latin America

Position Type:Full-time

Salary: $1,500 USD/month

Schedule: Schedule 1: Wednesday - Saturday 8:00am - 6:30pm MST (includes a 30 minute lunch break) - 40 hours per week; Schedule 2: Monday - Wednesday 7:30am - 7:00pm MST (includes a 30 minute lunch break), and Sunday 10:00am - 5:00pm MST - 40 hours per week

Job Overview:

Our client is a mobile pet grooming service and they are looking to add an energetic, results-oriented individual to their scheduler/customer service team! The role supports the groomers in the field, scheduling efficient routes and groom durations, to optimize a groomer’s workday.

Responsibilities:

• Answering incoming calls, returning voicemails and texts, and email correspondence. This includes professional handling of customer complaints, and resolution within one’s scope.
• Informing customers on the services and prices our company provides, especially as applicable to their breeds and their pet’s needs and health, and making appropriate recommendations.
• Capturing accurately the appropriate information to set up an appointment for the customer.
• Maintaining groomers’ fully-booked schedules by creating/rescheduling/canceling appointments, in collaboration with groomers.
• Brief groomers about their daily schedule, highlighting unusual circumstances and situations they may encounter.
• Respond to calls/texts from groomers in the field, in real-time, regarding customer and pet issues. This requires the ability to multi-task by setting priorities among inputs.
• Review of the schedule at the end of the day for completed appointments, verifying charges and payments.
• Take credit card payments over the phone, especially when groomers are outside of cell service.
• Run and analyze reports to assist in gaining and improving client retention.
• Keep management and other dispatchers informed of any issues, actions, or problems.

Qualifications, Skills and Key Competencies:

• Must have excellent verbal and written communication skills to be able to explain our services to customers, and book new and existing customer appointments.
• 2+ years of Customer Service or relevant experience.
• Must be very reliable, organized, flexible, empathetic, polite, a team player, professional, and have exceptional listening skills.
• The ideal candidate would be naturally sociable with great customer service and sales skills
• Working knowledge of Google docs and sheets or Microsoft Word and Excel.
• Ability to multitask and manage multiple calls or issues at the same time.
• Positive attitude and a team player – we thrive on good vibes and supporting each other!
• Being a dog lover is definitely a plus!
• English & Spanish speaker

Benefits:

• Embrace the remote life! Work from the comfort of your home or your favorite coffee shop.
• Work-life balance
• International experience
• Learning & Development
• Paid time off
• Business scheduled US holidays off
• An awesome team to work with!

Application Disclaimer: Please Read Before Proceeding

To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.

Voice/Video Recording is REQUIRED
Your applicationCANNOTbe considered without a voice or video recording. It must be at least 30 seconds long and inEnglish. Submissions in any other language or missing a recording will beautomatically disqualified.

Mandatory Knockout Questions
Each application includesknockout questions designed to verify minimum qualifications required by the client. If you answer"NO"to any of these, you will beimmediately disqualified from the hiring process for not having the experience requested for the role.

Apply Wisely
To maintain fairness, please apply tono more than three jobsand only if youfully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.

Check Your SPAM Folder
All important updates will be sent via email, so be sure to check your inboxand spam/junk folders to avoid missing any communication.

We appreciate your interest and look forward to reviewing your application!